Lana Carter
940 Molino Ave
Summary
I am a professional hospitality worker, ready to excel in fast-paced environment. I have a proven track record in ensuring exceptional customer service and satisfaction. A strong focus on teamwork and adaptability. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace.
Overview
7
7
years of professional experience
Work History
Server
The Pub at Golden Road
04.2022 - 11.2022
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in menu presentation and offered recommendations to enhance guest satisfaction.
- Managed order accuracy and timely delivery, contributing to efficient service flow.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Adapted quickly to fast-paced environment while managing multiple tables efficiently.
Realtor
Equity Smart Home Loans
01.2018 - 06.2022
- Negotiated property transactions ensuring compliance with local regulations and client satisfaction.
- Provided market analysis to clients, offering insights on pricing and investment opportunities.
- Developed marketing strategies utilizing social media and digital platforms to enhance property visibility.
- Conducted open houses and private showings, showcasing properties to potential buyers effectively.
- Collaborated with mortgage lenders to facilitate financing options for clients, streamlining the purchasing process.
Server
The Odyssey Restaurant
08.2018 - 12.2019
- Handled cash transactions and operated POS system for accurate billing processes.
- Maintained cleanliness and organization of dining area, upholding health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Participated in team meetings to discuss service improvements and share feedback effectively.
Server
Bunker Hill Bar and Grill
07.2015 - 08.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Marine Biology
California State University, Long Beach
Long Beach, CA12-2026
Associate of Science - Biology
Los Angeles Valley College
Van Nuys, CA06-2023
Skills
- Dedicated work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Team collaboration
Timeline
Server
The Pub at Golden Road
04.2022 - 11.2022
Server
The Odyssey Restaurant
08.2018 - 12.2019
Realtor
Equity Smart Home Loans
01.2018 - 06.2022
Server
Bunker Hill Bar and Grill
07.2015 - 08.2019
Marine Biology
California State University, Long Beach
Associate of Science - Biology
Los Angeles Valley College
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