Lana Biberdorf
Portage La Prairie,MB
Summary
Offers strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy and evidence-based practices.
Overview
7
7
years of professional experience
Work History
Medical Team Assist
Portage Clinic
Portage La Prairie, MB
10.2018 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Cleaned and set up rooms in preparation for patient appointments.
- Manage patient flow.
- Checked and documented vital signs to inform nurses and physicians of any changes in patient status.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Reduced patient anxiety through effective communication and active listening skills.
- Performed basic laboratory tests and collected specimens for further testing.
- Disinfected tools, equipment and surfaces between patients.
- Demonstrated strong leadership skills by resolving conflicts swiftly with patients.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Contributed to the overall success of the healthcare organization by actively participating in strategic planning sessions and collaborating with other department leaders.
- UVB Therapy treatments.
Receptionist
Newmount Medical Walk-in Clinic
Brandon, MB
10.2021 - 09.2022
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Optometrist Assistant
Portage Family Eye Care
Portage La Prairie, MB
06.2017 - 10.2018
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Practical Nursing Diploma - Practical Nursing (LPN)
Assiniboine Community College
Southport, MB05.2024
Skills
- CPR/AED
- Clear Patient Communication
- Attention to Detail
- Conflict Resolution
- Calm Under Pressure
Languages
English
Native or Bilingual
I enjoy spending time with family outdoors camping, huntinng, and fishing. I play volleyball.
I fish on open water and on the ice. I volunteer on a committee for the Manitoba Metis Federation to help provide medical care and funding to elders.
Timeline
Receptionist
Newmount Medical Walk-in Clinic
10.2021 - 09.2022
Medical Team Assist
Portage Clinic
10.2018 - Current
Optometrist Assistant
Portage Family Eye Care
06.2017 - 10.2018
Practical Nursing Diploma - Practical Nursing (LPN)
Assiniboine Community College