Lana Barnett
Vista
Summary
Customer-focused professional adept at managing sales support operations. Recognized for collaborative problem-solving and enhancing customer satisfaction through streamlined order processing and efficient communication.
Overview
32
32
years of professional experience
Work History
Sales Support Supervisor
The Upper Deck Co
Carlsbad
01.2020 - 05.2026
- Supervised sales support team to enhance service efficiency.
- Coordinated communication between sales and product management teams to ensure alignment on product offerings.
- Managed order processing and fulfillment for customer requests.
- Oversaw inventory management and ensured stock availability.
- Implemented process improvements to streamline operations workflow.
- Resolved customer inquiries and complaints, contributing to enhanced customer satisfaction.
- Identified areas of improvement within the sales support process and recommended solutions accordingly.
- Coached team members on best practices when dealing with customers' queries or complaints.
- Coordinated with marketing teams for promotional campaigns targeting potential customers.
- Implemented procedures for handling customer inquiries effectively while maintaining quality standards.
- Collaborated with other departments to ensure that all customer requirements were met promptly.
- Developed processes that improved customer service experience, streamlining response times and increasing client retention.
- Maintained up-to-date knowledge of products, services, policies, procedures, pricing structures, promotions, and competition.
- Resolved escalated customer inquiries and complaints in a timely manner.
- Cultivated and maintained lasting relationships with clients while providing exceptional sales service.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Administrative Manager
Computer Circulation Center
Oceanside
04.1994 - 01.2018
- Established and maintained eCommerce sales for domestic and international markets.
- Managed daily administrative operations, enhancing team efficiency through streamlined processes.
- Developed standard operating procedures for administrative tasks, ensuring consistency and clarity in operations.
- Oversaw implementation of office policies and procedures, improving workflow and operational effectiveness.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Oversaw complex office support, managing records database, and organizing contracts.
Education
Some College (No Degree) - General Studies
Palomar College
San Marcos, CASkills
- Sales coordination
- Customer relationship management
- Account management
- Order processing
- Order fulfillment
- Inventory management
- Sales forecasting
- E-commerce sales
- Sales reporting
- Data analysis
- Process improvement
- CRM software
- Salesforce proficiency
- Technical troubleshooting
- Performance evaluation
- Staff training
- Cross-functional collaboration
- Cross-functional communication
- Problem solving
- Attention to detail
- Teamwork and collaboration
- Microsoft Office
- Bookkeeping
- Accounts receivable
- Remote office availability
- Problem-solving aptitude
Timeline
Sales Support Supervisor
The Upper Deck Co
01.2020 - 05.2026
Administrative Manager
Computer Circulation Center
04.1994 - 01.2018
Some College (No Degree) - General Studies
Palomar College