Lan Nguyen
Sacramento
Summary
Detail-oriented and highly organized professional with a Bachelor’s Degree in Business Administration – Accountancy. Skilled in administrative support, financial tracking, customer service, report preparation, and data management. Experienced in analyzing information, identifying process improvements, maintaining records, and supporting workflow efficiency. Proficient in Microsoft Office (Word, Excel, Outlook). Motivated to transition into California state service as a Staff Services Analyst.
Overview
7
7
years of professional experience
Work History
Cashier & Receptionist
Harmony Nail & Spa
Sacramento
03.2022 - Current
- Manage communication and information flow between customers, staff, and vendors to support daily operations.
- Prepare internal reports, reconcile financial records, and support budget monitoring for management review.
- Maintain physical and digital filing systems to support transparency, compliance, and retrieval of information.
- Coordinate schedules, calendars, and appointment workflow; reduce overtime by 20% through improved staff coverage planning.
- Develop and implement an inventory tracking system that reduced supply loss by 15%.
- Respond to inquiries, provide customer service in person and by phone/email, and escalate issues when appropriate.
- Apply independent judgment when resolving issues, supporting accurate documentation and workflow continuity.
Bookkeeper
The Flower Shop
Sacramento
04.2019 - 02.2020
- Processed invoices, deposits, accounts payable/receivable, payroll, and reconciliations with 98% accuracy.
- Created and maintained financial reports (Profit & Loss, Balance Sheet, Cash Flow) to support management decision-making.
- Organized and monitored record systems, ensuring documents were audit-ready and retained according to procedure.
- Implemented bookkeeping system updates, reducing processing time by 30% and improving accessibility of information.
- Conducted internal financial audits to identify discrepancies, saving the company $5,000 annually.
- Supported compliance with state and federal reporting requirements, including documentation for tax preparation.
Education
Bachelor of Science - Business Administration – Accountancy
California State University, Sacramento
Sacramento, CA12.2023
Associate of Science - Business Administration
Sacramento City College
Sacramento, CA05.2021
Skills
- Administrative Support
- Report Preparation
- Data Entry & Verification
- Public Contact
- Records Management
- Workflow/Process Improvement
- Correspondence & Communication
- Microsoft Office Suite
- QuickBooks
- Adobe Acrobat
- Financial Reporting
- Payroll
- Accounts Payable
- Accounts Receivable
Relevant Competencies
- Analyze information and provide summaries or recommendations.
- Prepare professional correspondence, reports, and documentation with attention to detail.
- Manage multiple priorities, deadlines, and requests in fast-paced environments.
- Coordinate scheduling, communication, and records to support program operations.
- Learn, interpret, and apply policies, procedures, and administrative guidelines.
Timeline
Cashier & Receptionist
Harmony Nail & Spa
03.2022 - Current
Bookkeeper
The Flower Shop
04.2019 - 02.2020
Bachelor of Science - Business Administration – Accountancy
California State University, Sacramento
Associate of Science - Business Administration
Sacramento City College