Lan Nguyen
Orange County
Summary
Results-driven management professional with proven track record in district-level leadership. Skilled in driving operational excellence and fostering team collaboration to achieve business objectives. Known for adaptability and focus on achieving high standards in dynamic environments.
Overview
8
8
years of professional experience
Work History
District General Manager
Paradise Group USA
06.2024 - Current
- Generated $36.1M in revenue by overseeing diverse restaurant operations.
- Strengthened franchise relationships through effective recruitment and performance coaching.
- Executed training strategies to support operations and expansion initiatives.
- Ensured operational standards compliance across salaried leaders and hourly teams.
- Collaborated with executives to align training with long-term business priorities.
- Identified performance gaps and implemented corrective plans for training effectiveness.
General Manager – Le Shrimp
Paradise Group USA
10.2023 - 05.2024
- Enhanced leader readiness through effective onboarding and transition planning.
- Developed training programs for managers and Cast, boosting performance and engagement.
- Oversaw staffing, scheduling, and budgeting to achieve business goals.
- Partnered with vendors to integrate operational and training initiatives effectively.
- Implemented operational procedures, fostering compliance and continuous improvement across teams.
Manager – Paradise Dynasty
Paradise Group USA
07.2022 - 10.2023
- Enhanced team performance through hands-on leadership and coaching initiatives.
- Cultivated a learning culture by cross-training staff and standardizing training practices.
- Reduced costs and improved efficiency by implementing process improvement initiatives.
- Resolved conflicts and performance issues through effective communication and problem-solving strategies.
- Aligned training delivery with business priorities and guest expectations for operational success.
Real Estate Agent
Exp Realty Encore
10.2019 - 05.2024
- Facilitated seamless property transactions for clients, ensuring satisfaction and efficiency.
- Performed market analysis to establish accurate property valuations and pricing strategies.
- Crafted targeted marketing plans leveraging digital platforms and social media channels.
- Negotiated contracts to secure optimal terms and conditions for clients.
- Advised clients on real estate investments, enhancing their financial portfolios.
- Guided junior agents in sales techniques, promoting professional development and growth.
Lead Server
Paradise Dynasty
08.2021 - 07.2022
- Ensured compliance with service and safety standards as shift supervisor.
- Coached and trained team members on service excellence and operational procedures.
- Facilitated onboarding of new hires, reinforcing brand expectations and service protocols.
- Resolved guest concerns promptly, enhancing overall satisfaction and service recovery.
- Coordinated daily operations, managing staff assignments and workflow communications.
Supervisor
Bristo Na
10.2019 - 01.2021
- Enhanced operational efficiency by coordinating front-of-house service and staff coverage.
- Accelerated new hire readiness through effective onboarding and hands-on training.
- Strengthened service standards by consistently coaching team on operational procedures.
- Resolved guest feedback with professionalism, ensuring effective service recovery.
- Assisted in shift planning and communication to prioritize daily operations.
- Fostered a collaborative team environment focused on reliability and guest satisfaction.
Supervisor
Ja Jiaozi
06.2018 - 10.2019
- Enhanced team performance through effective shift leadership in busy dining environment.
- Developed staff skills by training team members on service and engagement standards.
- Optimized service flow by monitoring operations and adjusting staffing as needed.
- Collaborated with management to ensure training compliance and operational consistency.
- Maintained cleanliness and safety standards throughout each shift for guest satisfaction.
- Facilitated communication between management and staff to align on priorities.
Education
Communications Degree -
Goldenwest College
Huntington Beach, CARealtor license - undefined
Kappa Real Estate
Six Sigma Yellow Belt - undefined
Kennesaw State University
Skills
- District Operations
- Multi-Unit Management
- Franchise Development
- P&L Management
- Labor & Cost Control
- New Store Openings
- Team Leadership & Coaching
- Quality Assurance
- Strategic Planning
- Sales Growth & Profit Optimization
- Real Estate Sales
- Market Analysis
- Client Relations
- Staff Training & Development
Websites
Timeline
District General Manager
Paradise Group USA
06.2024 - Current
General Manager – Le Shrimp
Paradise Group USA
10.2023 - 05.2024
Manager – Paradise Dynasty
Paradise Group USA
07.2022 - 10.2023
Lead Server
Paradise Dynasty
08.2021 - 07.2022
Supervisor
Bristo Na
10.2019 - 01.2021
Real Estate Agent
Exp Realty Encore
10.2019 - 05.2024
Supervisor
Ja Jiaozi
06.2018 - 10.2019
Realtor license - undefined
Kappa Real Estate
Six Sigma Yellow Belt - undefined
Kennesaw State University
Communications Degree -
Goldenwest College