Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Lan Luo

Richmond,Canada

Summary

Energetic professional in the bubble tea and customer service sector, known for high productivity and efficient task completion. Possesses specialized skills in bubble tea and fruit tea preparation and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.

Overview

5
5
years of professional experience

Work History

Clothing Sales

Roden Gray
Richmond, Canada
01.2024 - 04.2024
  • Consistently met or exceeded daily sales goals set by management team members.
  • Accurately recorded sales transactions into the point-of-sale system while providing excellent customer service.
  • Performed daily opening and closing duties, such as counting out cash drawers and verifying amounts against sales receipts.

Live Streamer

Mr.Wang Canada
Richmond, Canada
04.2023 - 12.2023
  • Developed strong communication skills for interacting with viewers and responding to comments in real-time.
  • Built up strong trust and close customer relationships through friendly and strategic communication.
  • Utilized professional skills and attractive selling language to achieve considerable sales from 1,000 to 5,000 dollars daily.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Dessert Server

Nam Dae Moon Rice Cake
Richmond, Canada
06.2021 - 10.2021
  • Maintained a clean and professional work area while preparing and serving desserts.
  • Provided excellent customer service to guests by taking orders, serving desserts, and clearing tables.
  • Performed cashiering duties accurately and efficiently during busy periods.

Bartender

Exposure Bubble Tea & Social House
Richmond, Canada
06.2020 - 06.2021
  • Took orders from customers and made bubble tea for in-store customers and deliveries.
  • Practiced my marketing and communication skills by helping sell store partners' products, such as ice cream and clothes.
  • Organized regular events with the store manager and help maintain good relationships with customers and the store.

Junior TOEFL Teacher

New Oriental Education & Technology Group
Tianjin, China
05.2019 - 07.2019
  • Collaborated with colleagues to create innovative approaches for teaching challenging material.
  • Taught junior TOEFL classes to middle school students, which the class syllabus includes but is not limited to grammar, vocabulary, reading and listening.
  • Communicated with parents regarding the students' daily performance and helped the parents better understand the course goals and the class schedule.
  • Evaluated the student's progress and actively provided feedback to the students.
  • Designed personal question banks and study materials for students based on their abilities.

Education

BACHELOR OF COMMERCE - ACCOUNTING

University of British Columbia
Vancouver

Skills

  • Strong sales skills
  • Multitasking
  • Problem solving
  • Excellent communication
  • Team collaboration
  • Friendly, positive attitude
  • Class 5 BC driver's license
  • Point-of-sale transactions
  • Customer relationship management

Languages

  • Mandarin, Native
  • English, Fluent

Languages

Mandarin
Professional
English
Professional

Timeline

Clothing Sales

Roden Gray
01.2024 - 04.2024

Live Streamer

Mr.Wang Canada
04.2023 - 12.2023

Dessert Server

Nam Dae Moon Rice Cake
06.2021 - 10.2021

Bartender

Exposure Bubble Tea & Social House
06.2020 - 06.2021

Junior TOEFL Teacher

New Oriental Education & Technology Group
05.2019 - 07.2019

BACHELOR OF COMMERCE - ACCOUNTING

University of British Columbia

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