Lan Lou
Tustin
Summary
Dynamic professional with a solid background in account management and e-commerce operations. Skilled in fostering client relationships, leading cross-functional teams, and implementing data-driven strategies to boost sales and service quality.
Overview
9
9
years of professional experience
Work History
Account Manager
Acme Furniture Industry Inc.
City Of Industry, CA
10.2024 - Current
- Managed client accounts, ensuring satisfaction and timely resolution of issues.
- Developed strong relationships with clients to identify needs and provide tailored solutions.
- Analyzed customer feedback to enhance service offerings and improve overall client experience.
- Assisted in the development of marketing materials to support client engagement initiatives.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
E-Commerce Operations Manager
Star Home Living Corp.
Fontana, CA
12.2019 - 10.2024
- Managed inventory control systems, ensuring optimal stock levels and reducing discrepancies.
- Analyzed market trends and consumer behavior, driving data-informed decision-making initiatives.
- Led cross-functional teams to implement e-commerce strategies, boosting online sales performance.
- Collaborated with cross-functional teams to enhance website user experience, boosting conversion rates.
- Managed relationships with third-party vendors to ensure seamless logistics coordination and timely deliveries.
- Analyzed customer feedback data to identify areas of improvement in product offerings and service quality.
Senior Sales Associate
AT&T
Rowland Heights, CA
08.2017 - 11.2019
- Developed comprehensive knowledge of product offerings to enhance customer engagement and satisfaction.
- Managed inventory levels effectively to minimize stock discrepancies and ensure product availability.
- Trained, coached, and mentored new sales associates for maximum performance.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Generated sales leads and cold called potential customers.
- Developed sales plans to increase market share, customer base and revenue.
Education
MBA - Business Administration And Management
International American University
Los Angeles, CA05-2019
Associate of Science - Economics
University of Utah
Salt Lake City, UT05-2017
Associate of Arts - Economics
Highline College
Seattle, WA12-2014
High School Diploma -
John Paul College
Australia10-2011
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Sales development
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Account Manager
Acme Furniture Industry Inc.
10.2024 - Current
E-Commerce Operations Manager
Star Home Living Corp.
12.2019 - 10.2024
Senior Sales Associate
AT&T
08.2017 - 11.2019
MBA - Business Administration And Management
International American University
Associate of Science - Economics
University of Utah
Associate of Arts - Economics
Highline College
High School Diploma -
John Paul College