LAN DUONG
Irvine
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Transloading Operation Management
Samsung SDSA
Santa Ana
04.2025 - Current
- Managed daily transloading operations for rail, domestic intermodal, and truck-to-warehouse cargo, ensuring on-time throughput and minimal dwell time 14000 containers anually.
- Oversaw end-to-end cargo flow including receiving, unloading, cross-docking, palletizing, storage, and outbound dispatch.
- Coordinated closely with railroads, drayage carriers, warehouse teams, and customers to maintain service levels and resolve operational issues.
- Developed and enforced SOPs for safety, cargo handling, and equipment usage to reduce incidents and damage claims
- Monitored KPIs such as turn times, labor productivity, demurrage, detention, and cost per move
- Scheduled labor and equipment (forklifts, clamps, conveyors) to align with volume forecasts and rail cutoffs
- Led and trained warehouse supervisors, operators, and clerks; conducted performance reviews and coaching
- Ensured compliance with OSHA, DOT, and company safety standards
- Investigated cargo discrepancies, shortages, and damages; coordinated claims and corrective actions
- Collaborated with sales and account management to support customer onboarding and volume growth
- Implemented process improvements that increased throughput and reduced operating costs
- Prepared operational reports and communicated performance updates to senior management
Logistic Drayage Operation Management
Samsung SDSA
Santa Ana
03.2023 - 02.2025
- Manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of the vessel, create and send delivery(work) order, Empty Container Return) for 2000+ containers on daily basis.
- Manage relationships with selected drayage carriers and make urgent communication in case of emergency Search plan B drayage carriers in case of lack of capacities.
- Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals.
- Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness.
- Analyze and Report monthly on Key Performance Indicators (KPI's) for drayage deliveries.
- Establish delivery status reports and share them with customers including project management, volume forecasting, preventative plan to control demurrage and detention cost.
- Analyze data to find out the pending issues in terms of seamless movement and share with related parties to resolve the issues.
- Advance skills with transportation operating system SAP, TMS, ERP.
Import/Logistic Coordinator
Leoch Battery Corporation
Lake Forest
02.2022 - 03.2023
- Daily communication with overseas factories on order shipping status/schedule.
- Collect shipping details from factories to file ISF (Import Security Form) through a custom broker in a timely manner.
- Prepare shipping documents (invoice, packing list, bill of lading) to file custom.
- Monitor 70-100 containers on daily reports on estimated arrival and shipping status.
- Review invoice for charges accuracy from vendors.
- Coordinate shipping and receiving processes for a battery company, including scheduling drivers, analyzing shipments, and managing inventory valued at $200K-$1M.
- Identify process improvement opportunities to reduce shipment delays and improve efficiency, resulting in a 97% on-time delivery rate.
- Track national and international shipments, analyze KPIs, coordinate warehouse operations, and interface with vendors.
- Create daily, weekly, monthly, annual reports for senior leadership on shipments and issues and conduct data entry into SAP.
- Built and managed relationships with multiple logistics vendors, led meetings to review vendor performance and ensure compliance with contractual obligations, and conducted negotiations to secure optimal pricing for FTL, LTL, Drayage, Ocean freight rates.
Zone Lead-Outbound
Amazon Fresh
Irvine
10.2020 - 11.2021
- Generate daily, monthly reports to senior managers regarding associate performances.
- Help improve by 30% exceeding units sales daily.
- Analyze associate performance to achieve maximum unit count and KPI.
- Manage and monitor performance 30-40 associates on a daily shift and more than 300 associates total in department.
- Act as a floor leader for associate questions and customer escalations.
- Support associate onboarding and provide ongoing process training as needed.
Education
BS - Business Administration with a concentration in International Business
California State University, Long Beach
Long Beach, CASkills
- Vietnamese
- English
- Microsoft Office
- Excel
- PowerPoint
- Word
- Google Suite
- Docs
- Sheets
- Data Entry
- Team Management
- POS
- Customer Support
Hobbies and Interests
- Import Specialist
- Client Solutions
- People Coordinator
- Customer Success
Languages
- Vietnamese
- English
Timeline
Transloading Operation Management
Samsung SDSA
04.2025 - Current
Logistic Drayage Operation Management
Samsung SDSA
03.2023 - 02.2025
Import/Logistic Coordinator
Leoch Battery Corporation
02.2022 - 03.2023
Zone Lead-Outbound
Amazon Fresh
10.2020 - 11.2021
BS - Business Administration with a concentration in International Business
California State University, Long Beach