Lam Xuan Bui
Vancouver,British Columbia
Summary
Motivated waiter's assistant with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waiter's Assistant
An Nguyen Thi
02.2018 - 08.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Set up advertising signs and displays on shelves, counters and tables.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Processed payments for orders and provided customers with change.
- Assisted with bussing tables and cleaning up spills.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new servers on restaurant policies and procedures.
Cashier
An Nguyen THi
02.2018 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked closely with shift manager to solve problems and handle customer concerns.
Waiter's Assistant
Cuong Le
03.2017 - 12.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Assisted customers with carry-out service.
- Informed customers about daily and seasonal specials.
Education
Associate of Science - Engineering Robotics
BCIT
3700 Willingdon Ave, Burnaby, BC V5G 3H206.2025
Skills
- Guest Relations Management
- High-Volume Dining
- Food Inspection
- Order Management
- Food Safety Understanding
- Food Spoilage Prevention
- Compliance Standards
- Order Accuracy
- Service Prioritization
- Cash Handling
- Food Station Setup
- Item Promotion
- Upselling Techniques
Languages
English
Full Professional
Timeline
Waiter's Assistant
An Nguyen Thi
02.2018 - 08.2021
Cashier
An Nguyen THi
02.2018 - 08.2021
Waiter's Assistant
Cuong Le
03.2017 - 12.2020
Associate of Science - Engineering Robotics
BCIT
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