Lamunu Okot
Austin
Summary
Results-oriented operations professional with 9 years of experience optimizing processes and enhancing client experiences in hospitality, administration, and customer service. Expertise in operations management, financial administration, and cross-functional team leadership. Proficient in business systems including Microsoft Excel, QuickBooks, and CRM platforms, consistently driving improvements that support organizational growth.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Event Sales and Operation Manager
InvitedClubs
Katy, TX
10.2023 - Current
- Coordinated and executed weddings, tournaments, corporate functions, and member events, ensuring successful delivery from setup to completion.
- Managed event logistics, coordinated with vendors, and optimized room layouts and timelines for seamless event execution.
- Oversaw daily operations to ensure seamless service across dining, bar, and private events.
- Supervised, trained, and scheduled front-of-house staff to maintain high service standards.
- Resolved member and guest concerns promptly, maintaining a high level of satisfaction.
- Monitored inventory, controlled costs, and ensured compliance with company policies.
- Developed and implemented strategic initiatives that enhanced collaboration across departments and improved operational processes.
- Led cross-functional teams to enhance operational efficiency and achieve project goals.
Health Plan Lead Specialist
AMR
Remote
01.2020 - 10.2023
- Confirm coverage with the insurance company, review benefits with patients, and submit claims for payment. Knowledge of insurance claims, customer service experience, and strong organizational skills.
- Insurance coordinators often work for medical and dental offices, hospitals or other healthcare facilities, and insurance companies.
- Created an efficient system for resource organization to enhance accessibility.
- Resolve customer issues with company products
- Answer other customer questions and offer them access to helpful resources
- Direct questions to the right department when needed
- Ensure customer satisfaction
- Manage all desk administrative duties
- Maintain accurate records of interactions with customers and recurring user problems
- Follow up with customers as needed to ensure any problems are resolved
- Analyzed health plan eligibility to ensure compliance and accuracy in member enrollment processes.
- Developed training materials for new staff on health plan policies and procedures, enhancing team knowledge base.
Virtual Assistant
Robert Half
Houston, TX
05.2019 - 01.2020
- Managed scheduling and calendar coordination for multiple executives, optimizing time management and productivity.
- Streamlined communication processes between departments, enhancing collaboration and information flow.
- Developed and maintained filing systems, ensuring easy access to important documents and records.
- Assisted in preparing reports and presentations, contributing to effective decision-making and strategy development.
- Implemented project management tools to track progress, improving overall project efficiency and accountability.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Maintained strict confidentiality of sensitive information, ensuring trust and reliability in client relationships.
- Enhanced team productivity with introduction of collaborative project management tool, facilitating smoother task allocation and follow-ups.
AP Clerk
ADG Pathology
Houston, TX
04.2017 - 05.2019
- Compiled statistical information for special reports and specimen disks.
- Identified system and account issues to quickly and accurately resolve.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Standardized department filing system to increase efficiency.
- Automated office operations, managing client correspondence, record tracking and data communications.
- Supported clerical needs by copying, faxing, filing and completing general administrative tasks.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Account payable
Data Entry Clerk
Museum of Fine Arts Houston
Houston, TX
02.2016 - 04.2017
- Processed high volumes of documentation efficiently, adhering to established deadlines and protocols.
- Entered and maintained accurate data entries into internal databases, ensuring consistency across records.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Provided support during high-volume periods, managing multiple tasks simultaneously while maintaining attention to detail.
- Verified data files prior to entry to maintain high data accuracy.
- Collaborated with cross-functional teams to streamline data collection processes, enhancing overall workflow efficiency.
- Maintained consistent work performance despite tight deadlines or increased workload pressures, showcasing strong time management skills.
Lead Retail Sales Associate
A'GACI
Houston, TX
07.2015 - 05.2016
- Engaged customers to determine needs and provide tailored product recommendations.
- Collaborated with team members to maintain store visual standards and merchandising displays.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
- Developed strong product knowledge to educate customers on features and benefits effectively.
- Trained new associates on sales techniques and operational procedures, fostering a collaborative environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Saint Johnsbury Academy
Saint Johnsbury, VT05-2014
Business
University of Houston
Texas05-2018
Skills
- Event Planning
- Project Management
- Sales
- Vendor Management
- Budget control
- Expense Management
- Financial reporting
- Billing
- Accounts management
- Accounting (5 years)
- Account Reconciliation
- Scheduling
- Payroll
- Quickbooks
- Taleo
- PeopleSoft
- Kronos
- Oracle
- SAP
- Workday
- Adp
- Microsoft Office
- Outlook
- Data entry
- Office Management
- Scheduling
- HR management
- HR Sourcing
- Recruiting
- Interviewing
- Talent Acquisition
- Staff Training
- Staff development
- Performance Management
- Employee relations
- Conflict Management
- Expense tracking
- Project planning
- Sabre (3 years)
- Project planning
- Staff development
- Budget control
- Expense tracking
Languages
English
Native or Bilingual
Certification
CPR Certification
Life Insurance
Timeline
Event Sales and Operation Manager
InvitedClubs
10.2023 - Current
Health Plan Lead Specialist
AMR
01.2020 - 10.2023
Virtual Assistant
Robert Half
05.2019 - 01.2020
AP Clerk
ADG Pathology
04.2017 - 05.2019
Data Entry Clerk
Museum of Fine Arts Houston
02.2016 - 04.2017
Lead Retail Sales Associate
A'GACI
07.2015 - 05.2016
High School Diploma -
Saint Johnsbury Academy
Business
University of Houston