Lam Tung Dao
Vancouver,BC
Summary
Experienced store manager with strong customer focus and proven track record in retail operations, sales, and team leadership. Demonstrated ability to effectively prioritize tasks, ensuring achievement of performance and productivity goals. Skilled in recruiting, training, developing, and managing team of store associates and assistant managers. Highly organized and adept at driving success through effective team management.
Overview
6
6
years of professional experience
Work History
Store Manager
Stay Fresh Inc
10.2021 - Current
- Monitored employee performance and identified performance gaps for corrective action.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Store Manager
Journeys Metrotown
07.2020 - 07.2021
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Assistant Store Manager
Journeys Victoria
11.2018 - 03.2020
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
BBA - Hospitality And Tourism Management
Camosun College
Victoria, BC06-2020
Skills
- Customer Service Management
- POS Systems
- Revenue Generation
- Sales expertise
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Store Manager
Stay Fresh Inc
10.2021 - Current
Assistant Store Manager
Journeys Metrotown
07.2020 - 07.2021
Assistant Store Manager
Journeys Victoria
11.2018 - 03.2020
BBA - Hospitality And Tourism Management
Camosun College
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