Lamont Gantt
Lakewood
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
29
29
years of professional experience
1991
1991
years of post-secondary education
Work History
Customer Service Team Lead
Aldi Foods
Bellflower
08.2023 - 02.2026
- Monitored daily operations to maintain high standards of service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Walmart neighborhood market
Anaheim
01.2015 - 06.2023
- Assisted customers with inquiries and resolved issues effectively.
- Provided detailed product information to enhance customer understanding.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Caregiver
Social vocational services
Long Beach
12.2004 - 10.2012
- Assisted clients with daily living activities and personal care routines.
- Administered medications according to prescribed schedules and safety protocols.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
Caregiver
Straight talk clinic
Long Beach
01.1997 - 03.2005
- Assisted clients with daily living activities and personal care routines.
- Administered medications according to prescribed schedules and safety protocols.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Improved patient outlook and daily living through compassionate care.
Education
Wilson High School
Long Beach, CaliforniaBuddhist Studies
Long Beach City College
Long Beach, CASome College (No Degree) - Business
Long Beach City College
Long Beach, CASkills
- Customer relationship management
- Service evaluation
- Conflict resolution
- Performance monitoring
Timeline
Customer Service Team Lead
Aldi Foods
08.2023 - 02.2026
Customer Service Representative
Walmart neighborhood market
01.2015 - 06.2023
Caregiver
Social vocational services
12.2004 - 10.2012
Caregiver
Straight talk clinic
01.1997 - 03.2005
Wilson High School
Buddhist Studies
Long Beach City College
Some College (No Degree) - Business
Long Beach City College