Mabel Lam
Edmonton,AB
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in domestic violence and court support, traumatic intervention, suicidal intervention, student counseling and settlement services. Respectful and compassionate professional offering 7-year background serving community by providing guidance for clients in need.
Overview
8
8
years of professional experience
Work History
Family Violence Outreach Worker
ASSIST Community Services Centre
11.2022 - Current
- Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs as a community-based victim service unit in Alberta.
- Conducted intake interviews, risk assessment and safety planning with survivors of family violence in client-centered and trauma-informed approach.
- Educated clients' about family violence, criminal justice system and rights of survivors of crime to make informed choices.
- Liaison with the Crown Prosecutors Office regarding subpoena to witness and trials arrangements.
- Provided court support to clients being subpoenaed to witness in court and assisted in criminal proceedings.
- Developed strong relationships with the police, lawyers, mental health therapists, settlement counselors, children services, organizations to establish a network of support services for clients in need.
- Implemented educational workshops on topics such as family violence, healthy couple's relationship and impact on children' mental health for community members seeking guidance and support.
- Reduced barriers to service access by providing bilingual assistance(Chinese-English) when needed; translating documents or facilitating communication between clients and providers.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
Trauma Intervention Responder
Dialogue
09.2023 - Current
- Provided onsite or online post-traumatic intervention to the clientele as employees of business partners and organizations
- Demonstrated sound theoretical knowledge of acute stress and PTSD
- Delivered psycho-education as a counsellor through group debriefings and individual sessions
- Intervened in crisis and post-traumatic situations with employees and managers
- Documented a clinical summary as report of the interventions performed
- Communicate and collaborate with the Trauma Coordinator in Dialogue
Social Worker
Hong Kong Christian Service
07.2019 - 01.2022
- Facilitated therapeutic children playgroups, peer support groups, parenting groups to help clients connect with others in diverse communities.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Provided crisis intervention services for clients experiencing acute mental health or child abuse issues.
- Collaborated with interpreters, hospital nurses, school social workers, college teachers, government officers, other community service providers to bridging clients to healthcare and public services.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and benefits.
- Supervised practicum students or junior assistants, providing direction on best practices in social work and contributing to their professional growth as practitioners.
Elementary School Social Worker
Baptist Oi Kwan Social Service
09.2018 - 05.2019
- Enhanced student well-being by providing individual and group counseling sessions focused on social, emotional, and behavioral issues.
- Conducted comprehensive assessments of students' needs to create targeted support plans that addressed specific challenges.
- Provided therapeutic groups for students with autism spectrum disorder(ASD) and attention deficit/hyperactivity disorder(ADHD) to improve their performance at school.
- Collaborated with psychologists, speech therapists and community agencies in crisis intervention in response to critical incidents, ensuring the safety and well-being of students and staff members.
- Facilitated positive communication between parents, teachers, and students to foster an inclusive school environment for all parties involved.
- Collaborated with teachers and administrators to develop intervention strategies for at-risk students, improving overall academic and behavioral success.
- Monitored overnight wild camping and hiking programs for students with leadership training agencies.
- Facilitated student activities to visit elderly homes in increasing community awareness and self-maturity.
- Monitored students for signs of trauma, abuse and neglect.
Ministry Executive
Frontiers
01.2017 - 08.2018
- Organized courses and workshops to train volunteers for ethnic communities services
- Boosted volunteers' productivity by providing comprehensive training, mentorship, and performance evaluations.
- Lead cross-cultural tours in different countries to build ministries and share visions of Christianity
- Facilitated cross-functional teams for successful project completion within budgetary constraints and monthly deadlines.
- Established long-term community relationships and charity networks through consistent delivery of high-quality training materials and services.
- Fostered a culture of innovation that led to the development of several successful new promotional materials.
- Manage communication platforms and promotion (newsletter & facebook)
Program Worker(Summer Job)
Urdu Neighbor Centre
07.2016 - 09.2016
- Organized children's rights fund carnivals, after-school homework class and programs for diverse communities in a safe environment.
- Enhanced program efficiency by streamlining processes and implementing new strategies.
- Increased participant engagement through the development of innovative activities and events.
- Developed strong relationships with community partners, fostering collaboration and resource-sharing opportunities.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Evaluated program effectiveness, identifying areas for improvement and implementing necessary changes.
- Maintained accurate records of all program-related activities, ensuring compliance with regulatory guidelines.
- Led training sessions for new staff members and volunteers, ensuring they were well-equipped to fulfill their roles within the organization effectively.
- Facilitated community outreach to expand participation and support.
Education
Bachelor of Arts - BA (Honors), Social Work
The Hong Kong Polytechnic University
Hong Kong, China05.2016
Skills
- Registered Social Worker with Alberta College of Social Workers
- Early Childhood Educator Level 3
- Applied Suicide Intervention Skills Training
- Mental Health First Aid
- Strangulation Identification
- Criminal Justice System Navigation
- Family Violence Protocol
- Traumatic Grief
- Safety Planning
- Crisis Intervention
- Trauma-informed Care
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Arabic
Elementary
Volunteer Experience
- Joined the Education Committee at Immigrant Family Violence Prevention Committee (IFVPC) since Jul 2023
- Helped in Children Ministry, Praise Team, Cell Group in Edmonton Christian Community Church since Sep 2023
Timeline
Trauma Intervention Responder
Dialogue
09.2023 - Current
Family Violence Outreach Worker
ASSIST Community Services Centre
11.2022 - Current
Social Worker
Hong Kong Christian Service
07.2019 - 01.2022
Elementary School Social Worker
Baptist Oi Kwan Social Service
09.2018 - 05.2019
Ministry Executive
Frontiers
01.2017 - 08.2018
Program Worker(Summer Job)
Urdu Neighbor Centre
07.2016 - 09.2016
Bachelor of Arts - BA (Honors), Social Work
The Hong Kong Polytechnic University
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