Summary
Overview
Work History
Education
Skills
Certification
Generic
Lâm Nguyên Lý

Lâm Nguyên Lý

Hospitality
Kelowna,BC

Summary

As an undergraduate student in my final year of the Tourism Management Diploma program at Okanagan College, Kelowna, Canada, I am eager to start my career in the tourism industry. With 2.5 years of experience working in various hospitality businesses, I have developed strong skills in customer service and adaptability. I am confident that I can excel in the position at your company, as my academic background and practical experience have prepared me for the diverse demands of the tourism sector.

Overview

3
3
years of professional experience
2
2
Certification

Work History

Slot Attendant/Front Desk Guest Service Representative

Chances Casino Kelowna
Kelowna, British Columbia
09.2024 - Current
  • Greeted customers and provided them with information about the gaming machines.
  • Addressed guest inquiries, complaints and requests promptly and professionally.
  • Answered incoming calls from guests in a professional manner while providing assistance to callers in a timely fashion.
  • Maintained accurate records of guest accounts using property management system.

Relief Security Shift Manager

Gateway Casinos & Entertainment Limited
Kelowna, BC
07.2023 - 09.2024
  • Scheduled shifts for security personnel based on staffing needs for each shift period.
  • Collaborated with local law enforcement agencies to coordinate investigations into criminal activity occurring onsite.

Gaming Security Officer

Gateway Casinos & Entertainment Limited
Kelowna, BC
07.2022 - 09.2024
  • Greeted casino guests and made each feel welcome, directing individuals to target casino areas to begin engagement with internal services.
  • Maintained aprofessional and respectful demeanour, even in situations of extreme stress, remaining alert, focused and effective in carrying out security-related missions.

Cashier Assistant

Save On Foods
Kelowna, BC
09.2021 - 07.2022
  • Assisted with pricing merchandise for sale in-store.
  • Resolved customer complaints regarding sales and service.

Education

Diploma - Tourism Management

Okanagan College
Kelowna, BC

Skills

  • Bilingual Fluency: Vietnamese and English
  • Excellent Communication
  • Interpersonal Skills
  • Problem-Solving
  • Decision-making capabilities
  • Self Motivation
  • Quick Learner
  • Office software/hardware proficiency
  • Efficient multitasking
  • Customer Relationship Management
  • Relationship Building
  • Team building
  • Team Collaboration

Certification

  • Serving It Right Certification
  • Licensed Gaming Security Officer

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