Lamiya Doctor
London,ON
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Food Basics and McDonald's. Skilled in cash handling and fostering positive customer relations, I significantly improved transaction speed and accuracy. Demonstrated patience and empathy, ensuring high levels of customer loyalty and feedback.
Overview
3
3
years of professional experience
Work History
Cashier
Food Basics
Sherwood Forest Mall
06.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Customer Service Cashier
McDonald's
Vadodara, India
02.2021 - 12.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor's of Commerce - Accounting
The Maharaja Sayajirao University of Baroda
06.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Customer Relations
- Cash Register Operation
- Payment Processing
- Product Knowledge
- Refunds and exchanges
Languages
English
Native or Bilingual
Timeline
Cashier
Food Basics
06.2023 - 05.2024
Customer Service Cashier
McDonald's
02.2021 - 12.2022
Bachelor's of Commerce - Accounting
The Maharaja Sayajirao University of Baroda