Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lamia Khelifi

Toronto

Summary

Dynamic Administrative Coordinator at ROOTS Advertising with a proven track record in operational support and client relationship management. Recognized for enhancing efficiency through meticulous data organization and exceptional communication skills. Successfully managed contracts and payroll, ensuring seamless logistics and high client satisfaction. Proficient in Microsoft Office, demonstrating strong attention to detail.

Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.

Overview

17
17
years of professional experience

Work History

Administrative Coordinator

ROOTS Advertising
08.2021 - Current


  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Managed and maintained electronic filing systems to keep essential documents and information easily accessible and organized.
  • Prepared and monitored contracts and payroll for actors and technicians
  • Daily planning and logistics follow up (Transportation, catering, equipment rental)

Key Account Lead

Canadastays
04.2017 - 09.2019
  • Managed a portfolio of high-value property owners and corporate clients across Ontario, ensuring optimal satisfaction and retention
  • Acted as the primary point of contact for key accounts, addressing complex issues and providing tailored solutions
  • Collaborated with the Sales, Marketing, and Product teams to optimize client listings, improve visibility, and drive bookings
  • Analyzed account performance data to identify trends, opportunities, and areas for growth
  • Trained and mentored new team members in customer service standards and account management best practices
  • Led initiatives to improve client onboarding, resulting in increased account activation and user engagement

Developed and maintained long-term relationships with clients to support business goals and upsell new platform features

Bilingual Customer Service Representative

Canadastays
08.2015 - 04.2017
  • Delivered customer support in both English and French for vacation rental clients and property owners across Canada
  • Responded to inquiries via phone, email, and live chat regarding bookings, cancellations, and listings
  • Assisted property owners with account setup, profile updates, and issue resolution
  • Maintained customer satisfaction through effective problem-solving and clear communication
  • Exceeded performance metrics including response time, issue resolution rate, and customer feedback
  • Entered and managed booking data in internal systems; update calendars or availability.
  • Investigate and resolve problems, escalating more complex issues to supervisors.
  • Kept accurate logs of customer interactions and any follow‑up actions.
  • Conducted follow-up communications to ensure satisfaction and address any outstanding issues.
  • Collaborated with other teams—billing, tech support, marketing, sales—to ensure seamless service.
  • Translated the website backend and FAQ from english to french to insure easy access and understanding of our french speaking clients.

Office Manager / Assistant to Area Sales Manager

SIG Combibloc Obeikan
01.2012 - 03.2013
  • Supported the Regional Sales Manager in managing a portfolio of clients across North Africa and Middle East, coordinating with Dubai headquarters for order fulfillment and technical follow-up.
  • Prepared and analyzed weekly sales reports and customer performance metrics for internal review.
  • Managed office operations including scheduling, budget tracking, procurement of supplies, and vendor coordination to maintain operational efficiency.
  • Prepared and presented professional correspondence, meeting minutes, and sales proposals using advanced Microsoft Office tools.
  • Translated and localized official documents in Arabic, French, and English for multinational stakeholders and contract discussions.
  • Collaborated with marketing and technical teams on product launch materials and supported regional sustainability campaigns in alignment with SIG’s eco-friendly packaging initiatives
  • Organized and maintained inventory systems for office and promotional items, ensuring compliance with company standards.
  • Handled travel arrangements and logistics for business visits, training sessions, and customer audits across the region.

Executive Administrative Assistant

Starwood Hotels - Sheraton Club Des Pins
11.2009 - 11.2011
  • Scheduled and managed the Country Manager’s meetings, travels and appointments.
  • Drafted, reviewed, and managed emails, letters, and internal and external communications.
  • Booked and organized international and domestic travel, including flights, accommodation, and transport.
  • Prepared and submitted travel and expense claims on behalf of the Country Manager.
  • Organized agendas, took minutes, and followed up on action points.
  • Oversaw the organization of visits from Starwood executives and partners, ensuring seamless scheduling, travel and hospitality arrangements
  • Organized team meetings, briefings, or hotel GM conferences.
  • Acted as the first point of contact between the Country Manager and stakeholders (e.g., hotel GMs, government agencie).
  • Ensured smooth and confidential communication between departments and the regional or global headquarters.
  • Translated documents or interpreted (especially important in Algeria where Arabic, French, and English are used in business).
  • Handled sensitive business and personnel information with discretion.
  • Managed office supplies, IT support, and other logistics for the office.
  • Maintained proper filing of documents, both digital and paper-based.

Groups and Events Manager

Zyriab Voyages
03.2008 - 09.2009
  • Researched and booked group flights with preferred airlines, coordinating departure and arrival times based on the group’s schedule.
  • Negotiated group fare contracts with airlines and hotels to secure discounted rates and flexible stays
  • Coordinated check-in and boarding information, especially for large groups.
  • Booked hotel rooms in bulk, ensuring proximity to event venues, client offices, or city centers.
  • Handled rooming lists, individual preferences, and VIP arrangements.
  • Arranged airport transfers for the entire group (shuttle buses, vans, or private cars).
  • Organized daily transportation between hotel, meetings, restaurants, and sightseeing locations.
  • Ensured timely and reliable service with vetted transport providers.
  • Researched and booked group-friendly restaurants based on budget, dietary needs, and ambiance.
  • Planned and booked guided tours, cultural excursions, or team-building activities tailored to the destination.
  • Created a detailed master itinerary for the group, including all bookings, contacts, and timing.
  • Act as a single point of contact for the client and travelers before and during the trip.

Education

College Diploma - Events And Hospitality

George Brown College
Toronto
05-2016

Bachelor's Degree in Hotel And Tourism Management - Hispitality

Ecole Nationale Supérieure De Tourisme
Algiers, Algeria
05-2007

Skills

    Administrative Management & Operational Support

  • Strong attention to detail
  • Efficient data input
  • Effective time management
  • Efficient data organization
  • confidentiality and discretion
  • Excellent communication skills
  • Team collaboration

    Customer Service

  • Client relationship management
  • Excellent verbal and written communication
  • Database management and updates
  • Strong organizational skills
  • Excellent priority management
  • Versatility and flexibility
  • Proficient in Microsoft Office

Languages

English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Administrative Coordinator

ROOTS Advertising
08.2021 - Current

Key Account Lead

Canadastays
04.2017 - 09.2019

Bilingual Customer Service Representative

Canadastays
08.2015 - 04.2017

Office Manager / Assistant to Area Sales Manager

SIG Combibloc Obeikan
01.2012 - 03.2013

Executive Administrative Assistant

Starwood Hotels - Sheraton Club Des Pins
11.2009 - 11.2011

Groups and Events Manager

Zyriab Voyages
03.2008 - 09.2009

College Diploma - Events And Hospitality

George Brown College

Bachelor's Degree in Hotel And Tourism Management - Hispitality

Ecole Nationale Supérieure De Tourisme
Lamia Khelifi