LaMario Scott
Vallejo
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Making Waves Academy
06.2021 - Current
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents
- Managed day-to-day relationships with key vendors including food service, uniforms, office supplies, transportation, translation, and lottery
- Coordinated support for division and school events, including planning and coordinating logistics, establishing staffing plans and ensuring project plans are carried out as necessary
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes..
- Developed marketing plans to attract prospective students.
- Coordinated open house events for prospective students, providing detailed information about programs and answering questions.
Student Recruitment and Engagement Coordinator
Making Waves Academy
04.2018 - 06.2021
- Led marketing campaign which produced the most diverse incoming class in the history Making Waves Academy
- Co-lead successful charter expansion campaign in Pittsburg, CA
- Built and maintained relationships with community organizations.
- Streamlined event planning processes for increased efficiency and improved attendee satisfaction.
- Implemented strategies to increase student recruiting, engagement and retention.
- Increased enrollment interest through effective coordination of campus visits and open house events.
- Enhanced student recruitment by developing and implementing targeted outreach strategies.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
Business Development Consultant
Oracle
08.2017 - 01.2018
- Collaborated with the virtual sales team on account strategy, demand generation activities, and results
- Managed customer calls and web presentations
- Built sales pipeline using social selling, and cold calling methodologies
- Drove high customer satisfaction by ensuring customers are receiving value from their Cloud services
- Developed good customer relationships to identify product expansion/up sell opportunities.
Assistant Manager
Enterprise Holdings
08.2016 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed a fleet of 350 cars, totaling over 5 million dollars in assets
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed cash box, bank deposits and petty cash
- Reviewed and analyze reports, financial statements and billing
- Developed, planed, and actively participated in branch sales and marketing efforts
- Work in a face to face customer service environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Management Trainee/Assistant
Enterprise Holdings
09.2013 - 08.2016
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Implemented innovative marketing strategies to increase brand awareness and customer engagement.
Education
Bachelor of Arts - Communication
Saint Mary’s College of California
Moraga, CA05.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Employee relations and conflict resolution
Timeline
Operations Manager
Making Waves Academy
06.2021 - Current
Student Recruitment and Engagement Coordinator
Making Waves Academy
04.2018 - 06.2021
Business Development Consultant
Oracle
08.2017 - 01.2018
Assistant Manager
Enterprise Holdings
08.2016 - 08.2017
Management Trainee/Assistant
Enterprise Holdings
09.2013 - 08.2016
Bachelor of Arts - Communication
Saint Mary’s College of California
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