Lama Jaafari
Burlington,ON
Summary
Extensive experience in staff recruitment, employee training and development, and creating inclusive, high-performance cultures. Proven ability to lead teams, foster collaboration, and enhance team member engagement as an expert in Emotional Intelligence and Intercultural Intelligence, enabling the management of diverse, multicultural teams while promoting respect for cultural differences and inclusivity. Skilled in performance management, onboarding, and designing training programs that align with organizational goals. Strong background in event coordination, ensuring seamless execution while optimizing team performance under pressure. Passionate about creating positive work environments that improve retention, boost morale, and drive organizational success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Leadership Development and Training
AmInMotion
09.2022 - Current
- Leadership And Development Training
- Workshop Facilitation
- Personalized Assessments
- Professional and Executive Coaching
- Goal Setting Masterclass
Business Owner
Ben & Florentine
11.2012 - 11.2017
- Launched first store in Ontario
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Cultivated strong online presence, managing social media platforms to engage with customers and build brand and community.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
Special Consular Services Officer
United States Department of State
03.1997 - 09.2004
- Co-Managed first prisoner transfer between USA and Venezuela
- Managed the child abduction portfolio
- Responsible for country wide security program for U.S. citizens
- Managed citizen birth and death certificates as well as transportation of remains portfolio
- Trained new staff
Education
Post-Graduate Certificate - Leadership Development Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06-2022
Post Graduate Degree - Event Management, Convention And Meeting
Mohawk College of Applied Arts And Technology
Hamilton, ON01-2010
Bachelor of Arts - Global Affairs
Universidad Central De Venezuela
Caracas, Venezuela06-1997
Skills
- Staff Hiring, Training and Management
- Conflict Resolution
- Adaptability
- Problem-Solving Aptitude
- Management Operations
- Executive Coaching
- Professional Development
- Workshop and Training Facilitation
- Diversity Training
- Inter-Cultural Training & Communication
- Customer Service
- Event & Conference preparation
- Leadership Development
- Relationship building and management
Certification
- Intercultural Coaching, Knowledgeworx, 2022
- Brain Based Coaching, Neuroleadership Institute, 2020
- Emotional Intelligence, The Emotional Intelligence Training Company, 2019
- Mindfulness Ambassador Program, Mindfulness Without Borders, 2019
- Teaching English as a Foreign Language (TEFL) Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
Timeline
Leadership Development and Training
AmInMotion
09.2022 - Current
Business Owner
Ben & Florentine
11.2012 - 11.2017
Special Consular Services Officer
United States Department of State
03.1997 - 09.2004
Post-Graduate Certificate - Leadership Development Management
Sheridan College Institute of Technology And Advanced Learning
Post Graduate Degree - Event Management, Convention And Meeting
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Global Affairs
Universidad Central De Venezuela
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