Lama Hakim
Ottawa,ON
Summary
Skilled in staff scheduling and critical thinking, I enhanced interdisciplinary collaboration, ensuring a safe and organized environment for all staff members. Committed to fostering team productivity and delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
Family Practice
08.2024 - 06.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Office Administrator
The Aurum Group
01.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Pharmacy Assistant
Shoppers Drug Mart
09.2022 - 12.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Retail Worker
Dollarama
07.2022 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Skills
- Staff scheduling
- Hold CPR license
- Smart serve certified
- Professional in OpenTable soft wear
- Staff development
- Developing training programs
- Effective communication and interpersonal skills
- Productivity and organization
- Responsibility and time management
- Critical thinking and attention to details
Languages
English
Full Professional
French
Elementary
Arabic
Native or Bilingual
German
Elementary
Certification
- First Aid Certification , 2017 Ministry of Interior, Civil Defense Directorate in Syria.
- Smart Serve Certification , 2024 , Alcohol and Gaming Commission of Ontario (AGCO)
Interests
Running , Spinning , Salsa dancing and hiking
Timeline
Office Assistant
Family Practice
08.2024 - 06.2025
Office Administrator
The Aurum Group
01.2023 - 04.2024
Pharmacy Assistant
Shoppers Drug Mart
09.2022 - 12.2022
Retail Worker
Dollarama
07.2022 - 09.2022
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