Lama Aburashed
London,Canada
Summary
Highly motivated and dedicated individual seeking a Customer Service Representative role at the YMCA of South Western Ontario. Committed to creating a warm and inviting atmosphere for new members, effectively communicating program and activity details, and ensuring a seamless and positive experience for all. Demonstrated expertise in delivering exceptional customer service, handling inquiries with utmost professionalism, and actively fostering community engagement.
Overview
7
7
years of professional experience
Work History
Arabic Language Instructor
London Arabic School
09.2024 - Current
- Taught Arabic to students aged 7 to 9, focusing on language fundamentals, reading, and writing skills.
- Develop and implement engaging lesson plans incorporating interactive activities and crafts to enhance learning.
- Foster a positive and inclusive classroom environment that encourages student participation and language development.
Before and After School Care Assistant
London Children's Connection
02.2024 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Promoted learning and social development through structured and unstructured playtime
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Applied positive behavior management techniques to enhance social interactions and emotional development
Customer Experience Associate
Rogers Communications
01.2022 - 05.2022
- Looked for additional ways to expand products to customers by upselling new products and services
- Asked customers questions to determine, verify and solve common problems
- Worked closely with clients to ensure first contact resolution and providing a personalized solution
- Anticipated customer pain points ahead of time by asking open ended questions and demonstrating product and service knowledge and expertise
Runner (Contract)
YMCA Of Southwestern Ontario
11.2021 - 02.2022
- Supervised children between the age of 0-4 years old
- Welcomed children and parents at pick up and drop off time, ensuring safety and within COVID 19 policies and procedures
- Supported day care staff by organizing and keeping the centre clean and tidy
- Acted as a substitute in cases where a teacher was not present
Office Administrator
Chislett Asphalt Roofing Ltd.
09.2018 - 10.2019
- Interacted with customers by phone, email, or in-person to provide information
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Coordinated office activities and operations to secure efficiency and compliance to company policies
Education
Settlement Worker
Fanshawe College
London07-2026
Advanced Diploma - Business Administration
Trios College
Toronto, ON01.2018
Skills
- Social and academic development
- Lesson Planning
- Analytical and Problem Solving
- Rapport Building
- Student motivation
- Teaching experience
- Exceptional customer service
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Personal Information
Title: Settlement Worker
Timeline
Arabic Language Instructor
London Arabic School
09.2024 - Current
Before and After School Care Assistant
London Children's Connection
02.2024 - Current
Customer Experience Associate
Rogers Communications
01.2022 - 05.2022
Runner (Contract)
YMCA Of Southwestern Ontario
11.2021 - 02.2022
Office Administrator
Chislett Asphalt Roofing Ltd.
09.2018 - 10.2019
Settlement Worker
Fanshawe College
Advanced Diploma - Business Administration
Trios College
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