Summary
Work History
Education
Skills
Volunteer Experience
Reference
Accomplishments
Timeline
Generic

Lam Pham

West Vancouver,BC

Summary

Hardworking, organized and fast-learning student with proven customer service skills to meet demands of busy entertainment environments with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Science Facilitator Assistant

Science World
09.2023 - 10.2023
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Organized and utilized customized training materials, enhancing participant comprehension and retention of key concepts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Greeted an average of 1000 customers daily on site, and offered interactive groups activities to increase customers engagement.

Intern

LND & Associates Consulting Group
07.2023 - 09.2023
  • Created, managed, and organized files, spreadsheets, and reports.
  • Contributed to client case file preparation and verified inclusion of required documentation.
  • Translated conversations, documents and other communications between Vietnamese and English.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

High School Diploma -

Bodwell High School
North Vancouver, BC
06.2024

Skills

  • Group Activity Oversight
  • Cash Management
  • Guest Inquiries
  • Customer service excellence
  • Hospitality and Accommodation
  • Interactive communication skills

Volunteer Experience

  • Vancouver's International Children Festivals - Volunteer
  • Dates: June 2-4, 2023
  • Description:

- Receptionist Duties: Greeted and welcomed festival attendees with a friendly demeanor. Provided information about the event schedule, activities, and directions to specific areas, ensuring a positive and organized experience for visitors.

- Event Direction: Acted as a point of contact for guests seeking directions to various attractions and activities within the festival.

- Cashier: Managed a cash register to handle ticket sales, recorded sales and maintained a tidy cash booth.


Coquitlam Express at Poirier Sport & Leisure Complex - Cashier

  • Dates: Nov 2022
  • Description:

- Operated the cash register and manage transaction

- Provided a positive customer experience with friendly, and courteous service.

- Resolves customer issues and answers questions.

- Collaborating and assist with other cashiers during busy time.

- Recorded sales and ensured the sold tickets matched the receipts


  • Theatrix Youtheatre Society - Front Desk Receptionist, Cashier
  • Dates: June 2022
  • Description:

- Receptionist Duties: Oversee the front desk receptionist area and greeted guests coming to the event. Provided information about the event schedule, activities, and directions to specific areas, ensuring a positive and organized experience for visitors. Keep a record of guests checking-in and out.

- Event Direction: Acted as a point of contact for guests seeking directions to different themed rooms or activity areas.

- Cashier : Managed a cash register to handle ticket sales and maintained a tidy cash booth.

Reference

Meghan Dalziel - School Head Counsellor

604-998-5135

meghan@bodwell.edu


Jodi Diep - RCIC

778-316-1899

jodi@jdiepimmigration.com

Accomplishments

  • Achieved Academic School Colours 3 times by completing school terms with GPA 4.0.
  • Achieved Honor Roll 5 times with average over 86%.
  • Achieved Best Volunteer through effectively helping with facilitating Science World.

Timeline

Science Facilitator Assistant

Science World
09.2023 - 10.2023

Intern

LND & Associates Consulting Group
07.2023 - 09.2023

High School Diploma -

Bodwell High School
Lam Pham