Lam Nguyen

• Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
• Guides, translates, and assists with patrons needs pertaining to table game rules and policies
• Handles/exchanges/calls when money transactions coming in and out
• Ability to deal card games with adhering to policies and procedures
• Knowledgeable with all current games and regulations
• Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
• Conducted regular audits of gaming equipment to guarantee proper functionality and compliance with regulations.

• Adapted to different personalities of guests, co-workers, and environment change without loss attention

• Hands-on experience in keep the station stocked and sanitise

• Ability to access and deal with problems and complaints of customers with all time service

• Responsible for supervised and coach new staff members

• Exhibited good communication skills and responsibility for the satisfaction of customers as well as the quality of

products

• Kept team members on task and on schedule whilst still maintain positive relationships with coworkers