Lally Kaura
Burnaby,Canada
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host/Food Runner
White Spot Restaurant
10.2023 - 06.2024
- Promoted business loyalty by fostering positive customer relationships
- Assisted customers with delivering orders, carrying additional trays and helping dish out items
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Sales Associate/Cashier
Steven Madden
01.2023 - 09.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information
- Addressed customers courteously using suitable methods and problem solving skills.
Education
BBA -
Capilano University, North
North Vancouver, BC05.2027
Skills
- Staff Coordination
- Guest Seating
- Complaint Handling
- Warm and Friendly
- Performance Improvement
- Effective Multitasking
- Order Management
- Guest Greeting and Seating
- Customer service expertise
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Serving It Right
Timeline
Host/Food Runner
White Spot Restaurant
10.2023 - 06.2024
Sales Associate/Cashier
Steven Madden
01.2023 - 09.2023
BBA -
Capilano University, North
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