LALLU HARIDAS
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
Tamarind Modern Indian Bistro
06.2023 - Current
- Company Overview: Michelin Starred Restaurant in Mississauga Canada
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
General Manager
The Estates Club SRK Infra
10.2022 - 03.2023
- Company Overview: One of the luxurious Club House in Bangalore with 50 club Villas
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Management Company's Representative coordinating all of the pre-opening activities on Club House and coordinate with the construction team, the construction timeline
- Assisting overseeing and managing all on site activities at hotel properties, including scope development, identifying and managing designers, as well as consultants
- Project management including research of equipment, materials, supplies and methods, sourcing and negotiating qualified Supplier then reviewing contracts, and quality control during all stages of the project
- Recruitment of pre-opening leadership team
- Responsible for setting up SOPs and standards for opening
- Manages performance issues that arise within the operational departments, as well as recruits, trains and develops the preopening team
- Owns and manages the relationship with the Owner
Operations Manager
Port Muziris Tribute Portfolio by Marriott International
12.2020 - 09.2022
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Asst-Operations Manager
Sandals Royal Bahamian Resorts and Spa
06.2019 - 04.2020
- Company Overview: 404 rooms Luxury all inclusive resort with the Annual revenue of 30 million
- Accomplished multiple tasks within established timeframes.
Operations Manager
Malabar House Relais & Chateaux
12.2016 - 05.2019
- Company Overview: LHW listed Heritage Hotel in India
Butler- Manager
Sandals Emerald Bay
01.2010 - 09.2016
- Company Overview: 183 rooms Luxury all inclusive resorts & Golf Course in Exuma Bahamas
- Maintained high standards for the VIP Guest and the organization, resulting in a consistently welcoming environment for the guests.
Senior Butler
Westin Dubai Minaseyahi
07.2008 - 01.2010
Butler
Leela Kempinski
03.2008 - 07.2008
Villa Host
Radisson Plaza
10.2006 - 12.2007
Education
Diploma - Butler
Guild English Professional Butler School
01.2011
Gold Certificate - Butler
Magnum Butler School
01.2008
Bachelor's Degree - Hotel Management
Punjab Technical University
01.2006
Skills
- Analytical Skills
- Conflict Resolution
- Policy and Procedure Adherence
- Hotel Operations
- New Business development
- Property Maintenance
- Financial Management
- Attention to details
- Team Management
- Customer Engagement
Accomplishments
- Won first Place in APEC for Intent to Recommend for three consecutive Years
- 2020
- 2021
- 2022
- Ranked among the top 10 hotels in India's Luxury Segment by Trip Advisor, 2021
Timeline
Restaurant Manager
Tamarind Modern Indian Bistro
06.2023 - Current
General Manager
The Estates Club SRK Infra
10.2022 - 03.2023
Operations Manager
Port Muziris Tribute Portfolio by Marriott International
12.2020 - 09.2022
Asst-Operations Manager
Sandals Royal Bahamian Resorts and Spa
06.2019 - 04.2020
Operations Manager
Malabar House Relais & Chateaux
12.2016 - 05.2019
Butler- Manager
Sandals Emerald Bay
01.2010 - 09.2016
Senior Butler
Westin Dubai Minaseyahi
07.2008 - 01.2010
Butler
Leela Kempinski
03.2008 - 07.2008
Villa Host
Radisson Plaza
10.2006 - 12.2007
Bachelor's Degree - Hotel Management
Punjab Technical University
Diploma - Butler
Guild English Professional Butler School
Gold Certificate - Butler
Magnum Butler School
Similar Profiles
NAMAN GAUBANAMAN GAUBA
Social Media Manager at Tamarind Modern Indian BistroSocial Media Manager at Tamarind Modern Indian Bistro
Ravneet KaurRavneet Kaur
Cashier at Naan Club Modern Indian BistroCashier at Naan Club Modern Indian Bistro
MD FAHIM AHMEDMD FAHIM AHMED
Waiter & Bar Manager at Tamarind Indian RestaurantWaiter & Bar Manager at Tamarind Indian Restaurant