Lalit Goswami
Toronto,ON
Summary
AZ-licensed driver with Ministry of Transportation compliant training completed in Dec 2025, transitioning from key account customer service to professional trucking. Safety-focused, punctual, and detail-oriented; proficient in pre-trip/post-trip inspections, load securement fundamentals, defensive driving, and HOS/logbook compliance. Strong customer-facing background supporting key accounts and resolving issues collaboratively, bringing excellent communication, problem-solving, and teamwork to every route. Seeking an entry-level AZ Driver role in the GTA with a commitment to professionalism and continuous learning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Key Accounts
Johnson Controls Inc.
Toronto, Ontario
08.2022 - 12.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Senior Customer Service Representative
Holisto Pvt. Ltd.
Noida, India
12.2021 - 06.2022
- Assisted customers with inquiries and resolved issues effectively.
- Coordinated communication between departments to enhance service delivery.
- Managed escalated customer complaints with professionalism and empathy.
- Utilized CRM software to track customer interactions and follow-ups.
Senior Technical Support Engineer
Tech Mahindra BPS Pvt Ltd
Noida, India
10.2020 - 11.2021
- Provided technical support for software and hardware issues to enhance user experience.
- Diagnosed and resolved customer inquiries using remote support tools effectively.
- Collaborated with cross-functional teams to improve service delivery processes.
- Documented troubleshooting steps and solutions in the knowledge base system.
Education
AZ Driver Training -
Canada Trust Driving School
North York, ON12-2025
Diploma in Event Management -
IGNOU
DELHI, IN06-2021
Bachelors of Technology -
MDU
Rohtak,IN04-2014
Skills
- Customer service
- Cross-functional collaboration
- CRM software usage
- Technical troubleshooting
- Traffic law knowledge
- Verbal and written communication
- Strong work ethic
- Safe driving
- Defensive driving techniques
- Route management
- Lift up to 75 pounds
- Problem-solving capacity
Certification
- AZ LICENSE
- Z ENDORSEMENT
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
Marathi
Limited
Timeline
Customer Service Key Accounts
Johnson Controls Inc.
08.2022 - 12.2025
Senior Customer Service Representative
Holisto Pvt. Ltd.
12.2021 - 06.2022
Senior Technical Support Engineer
Tech Mahindra BPS Pvt Ltd
10.2020 - 11.2021
AZ Driver Training -
Canada Trust Driving School
Diploma in Event Management -
IGNOU
Bachelors of Technology -
MDU