Lalit Bhatti
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Pizza Pizza
Etobicoke, ON
04.2020 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered maximum number of calls and emails per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Rogers
Etobicoke, ON
01.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
CompTIA A+ Certification (in Progress) -
CompTIA A+ Certification
Toronto, ONDiploma - Business Management
Humber College
2018
B.COM - Accounting and Commerce
DAV College Jalandhar
India2015
Skills
- Microsoft Office Suite
- Call Documentation
- Corporate Standards
- Order and Refund Processing
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Call Center Operations
- Customer Data Confidentiality
- Customer Account Management
Timeline
Call Center Agent
Pizza Pizza
04.2020 - Current
Customer Service Representative
Rogers
01.2019 - 02.2020
CompTIA A+ Certification (in Progress) -
CompTIA A+ Certification
Diploma - Business Management
Humber College
B.COM - Accounting and Commerce
DAV College Jalandhar
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