Lalika Beniwal
Squamish
Summary
A motivated, results focused Customer Service/ Admin / HR professional, seeking an opportunity to move to the next level in my career, with a respective company that promotes growth and challenge.
Overview
17
17
years of professional experience
Work History
Store Manager
Mountain Retreat Hotel & Suites
09.2020 - Current
- Work closely with all vendors & operation team to create an A+ staff team & provide the highest level of customer experience.
- Hiring and developing talent, managing staff, scheduling, training and professional development.
- Work closely with other managers and senior staff to refine, implement and supervise all operational tasks.
- Oversee the staff work in sales, shipping, receiving, special orders, expiry date, broken items, and returns.
- Keep the staff manual updated with new product and any changes.
- Completing cash outs and handling money.
- Communicate with our vendors for all new products, rate changes and quantity related issues.
- Manage and execute annual inventory count and ongoing inventory spot checks.
- Sets clear direction and communicates consistent priorities
- Inspires, motivate and train all team members to reach their full potential.
- Creates a disciplined culture focused on excellence in customer service and task completion.
- Ensures adherence to all operating procedures and human resource requirements.
- Take personal accountability for individual results and team decisions.
- Actively works toward enhancing the knowledge and skills of other staff members through onboarding, seasonal items, individual training and spontaneous mentorship.
- Identifies and champions the great work of others through positive feedback
- Conduct staff reviews and schedule follow-up training as needed for each staff member.
- Identify high-potential employees and offer challenging tasks and development opportunities suited to their skills sets.
- Ability to build strong relationships and work collaboratively to achieve goals.
- Achieve and exceed sales targets including both the top and bottom-line results
- Payroll and schedule management to maximize productivity and enhance customer experience measured by sales per hour (SPH)
- Management of in store operation systems (Point of sale, time management and workday etc)
HR Director
AAA Consultancy
12.2015 - 12.2019
- Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in organization.
- Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety, succession planning, employee relations and retention, compliance, and labor relations.
- Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising and determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
- Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
- Complies with government of nation and state to implement existing and new legislations.
- Participate in conferences, seminars and educational opportunities to enhance HR Skills.
- Well Verse in apt candidates from all job sites like Indeed, monster. Com, LinkedIn, Facebook, Naukri. Com and all other social networks.
- Organize job fair at Business schools and universities to hire the talented candidates for employers.
- Bridging management and employee relations by addressing demands, grievances or other issues.
- Manage the departments expenditure in accordance with budget and support current and future business needs.
- Maintain legislative changes to ensure compliances and organized efforts and procedures for identifying workplace hazards and reducing accidents.
- Provide equal opportunities to all employees to grow in company.
HR /Admin Administrator
PLH Building Construction Pte. Ltd
05.2014 - 07.2015
- Establish and implement effective HR policies and strategies relating to recruitment & selection, employee retention, talent management and performance management.
- Understand Executive recruiting demand and skills profiles within area of responsibility
- Sharing the requirements with vendor by taking into consideration the pipeline report
- Screen the profile send through the vendors Channel
- Managing HRA Documentation, Information Security management and Business Continuity plan
- Review compensation & benefits, staff welfare, staff development programs and work on HRIS system (Payroll Software).
- Payroll & manpower planning.
- Handle the occupational health and safety for the worker and arrange the training for the same.
- Conduct annual company training needs analysis, formulate annual training plan and budget, implement and maintain training procedures and documentation to ensure PDS & ISO9000 requirements are met.
- Check MOM (Ministry of Manpower) Singapore for foreign workers Levies & Quotas
- Apply for foreign workers work permits EP (Employment Pass), S Pass (Skill Pass) and WP (Work permit Pass)
- Help employees to settle compensation claims under Work Injury Compensation Act (WICA).
- Organize and conduct employee information meetings on employment policy, benefits and compensation and participate actively on various joint committees.
Administrative Assistant
BorgWarner Emission Systems
06.2012 - 10.2012
- Maintained administrative staff by recruiting, selecting, orienting, coaching, counseling, disciplining and training employees also enforcing systems, policies, and procedures.
- Assisted staff with their foreign meeting arrangements by applying their visa (Spain, Portugal, Thailand, USA, Canada) and arranging accommodation, flights, insurance, foreign currency exchange and mobile communication overseas.
- Established policies, procedures, and settled invoices and work schedules.
HR Executive & PA to MD
Sakata Seed Pvt. Ltd
05.2011 - 05.2012
- Handled the complete Compensation Process (Provident Fund (PF), Employees State Insurance (ESI), Medical reimbursements, Bonus, Increments) and performance management.
- Managed taskforces entailing orientation, training, Recruitment, career development, counseling, and complaint handling
- Effective use of ERP, SAP & payroll software for salary preparations also generating salary slips and keeping the staff data.
- Develop and implement labour relations policies and procedures and negotiate collective agreements.
- Advise and assist other departmental managers on interpretation and administration of personal policies and programs.
Executive HR/Admin
Prompt Printers
02.2010 - 04.2011
- Handled pre-recruitment by understanding the requirements, sourcing suitable candidates through various job portals, short listing, co-ordination, scheduling & conducting telephonic interview. Salary and notice period negotiation also follow up with the candidates till they join the organization.
- Handled post-recruitment by issuing offer letter and appointment letter to new employees and conducting induction session.
- Supervised mail and express service activities, telephonic and answering activities, dress code activities, generating MIS for the same.
HR Administrator
Shape India Outdoors
05.2009 - 02.2010
- Maintained the recruitment cycle, tracked employees’ attendance, and did MIS reporting
- Plan, organize, direct, control and evaluate the operations of human resources or personal departments
- Plan human resource requirements in conjunction with other departmental managers.
- Supervised proper records and data about all the employees and calculate bonus and increment for the same.
- Oversee the classification and rating of occupations.
- Direct the organization’s quality management program
HR Executive/Recruiter (Management Trainee)
The WebCom Technologies
02.2009 - 04.2009
- Responsible for screening resume from job portals as well as existing data base, shortlist candidates based on the job description.
- Contacted the suitable candidate for the job, conducted interview and follow up, managed recruitment process.
Education
MBA Degree and PGDBM (Post Graduate Diploma in Management) - HR Management
SkyLine Business School
01.2010
Diploma in Hospitality Management - Food & Beverage Services
KLC International Institute
01.2013
Bachelor Degree in Arts - undefined
Bikaner University
01.2007
Skills
- Skilled in utilizing MS Office tools for productivity
- Skilled in enterprise resource planning tools
- Proficient in payroll software for salary processing
- Telecommunications knowledge
- Detail-oriented approach
Languages
English, Hindi, Punjabi, Marvari (Read, Speak, Write)
Awards
Participation in helping Singapore Children Society by arranging the sitting area, portioning the food, clean the table, decoration the room, gift pack at KLC School of Education in 2012., Manage the organizing committee for 2009 college festival for 1000 people at SkyLine Business School, Gurgaon, India in year 2008., Played as a National Player of Badminton and Tennis in India in 2006 and 2007., Appointed Captain for Tennis and Badminton state team in 2006 and 2007., Gold and Silver Medalist in Short-Put & High Jump in 2006 and 2007., Member of ACE institute for education & languages Pvt. Ltd
Strengths
Quick learner, creative in nature, hardworking and an effective team player
Hobbies and Interests
Reading Books, Watching National Geographic and Discovery Channel, Traveling, Drawing and Painting
Timeline
Store Manager
Mountain Retreat Hotel & Suites
09.2020 - Current
HR Director
AAA Consultancy
12.2015 - 12.2019
HR /Admin Administrator
PLH Building Construction Pte. Ltd
05.2014 - 07.2015
Administrative Assistant
BorgWarner Emission Systems
06.2012 - 10.2012
HR Executive & PA to MD
Sakata Seed Pvt. Ltd
05.2011 - 05.2012
Executive HR/Admin
Prompt Printers
02.2010 - 04.2011
HR Administrator
Shape India Outdoors
05.2009 - 02.2010
HR Executive/Recruiter (Management Trainee)
The WebCom Technologies
02.2009 - 04.2009
Diploma in Hospitality Management - Food & Beverage Services
KLC International Institute
Bachelor Degree in Arts - undefined
Bikaner University
MBA Degree and PGDBM (Post Graduate Diploma in Management) - HR Management
SkyLine Business School
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