Lalibela Frazier
Bakersfield
Summary
Dynamic Owner/Operator with a proven track record at Top Tier Delivery, excelling in operations management and business planning. Successfully developed marketing strategies that boosted brand visibility and customer satisfaction. Skilled in documentation and reporting, fostering strong vendor relationships to enhance service quality and optimize profitability.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Top Tier Delivery
Bakersfield, CA
02.2023 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Owner/Operator
Self Employed Services
Bakersfield, CA
09.2003 - 01.2023
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Oversaw budgeting and financial management to optimize profitability and resource allocation.
- Implemented process improvements to enhance operational efficiency and reduce costs.
- Trained and mentored staff in best practices for service excellence and operational workflows.
- Established strong vendor relationships to secure quality supplies at competitive prices.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Coordinated scheduling and logistics for seamless service execution across multiple projects.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Education
Associate of Science - Administration of Justice
Bakersfield College
Bakersfield, CA05.2025
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Top Tier Delivery
02.2023 - Current
Owner/Operator
Self Employed Services
09.2003 - 01.2023
Associate of Science - Administration of Justice
Bakersfield College