Laleh Gholami
Coquitlam,BC
Summary
Adept at POS system operations and known for exceptional customer service, I significantly enhanced customer satisfaction at Ariya Market. My ability to resolve conflicts and maintain professionalism under pressure led to a noticeable increase in repeat business. Skilled in both team collaboration and leadership, I consistently met sales targets through effective customer assistance and inventory management.
Overview
4
4
years of professional experience
Work History
Cashier
Ariya Market
08.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Koroush Company
05.2020 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
Associate of Applied Science - Accounting Technician
Industrial Management Organization
Shiraz,Iran06.2009
Bachelor of Science -
Islamic Azad University of Shiraz
Shiraz,iran02.2009
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Organizational abilities
- Professionalism and Courtesy
- Conflict Resolution
- Issue Resolution
- Refunds and exchanges
- POS system operations
- Guest inquiries
- Inventory Management
- Sales expertise
- Daily Reporting
- Point-of-sale system operation
- Sales Techniques Mastery
Languages
English
Full Professional
Persian
Native or Bilingual
Arabic
Limited Working
Timeline
Cashier
Ariya Market
08.2023 - 04.2024
Cashier
Koroush Company
05.2020 - 09.2023
Associate of Applied Science - Accounting Technician
Industrial Management Organization
Bachelor of Science -
Islamic Azad University of Shiraz
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