Lalaine Simmons
Sacramento
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations
Overview
5
5
years of professional experience
Work History
Call Center Representative
ACT
01.2024 - 04.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Administrative Office Assistant
Interim Healthcare
02.2023 - 01.2024
- Performed administrative tasks such as scheduling meetings, managing calendars, filing records, and assisting with office communications. Maintained accurate databases and provided support to department staff with reports and documentation.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
Assistant Resident Care Coordinator
Oakmont Senior Living
01.2020 - 01.2022
- Coordinated resident admissions, reviewed medical plans, and collaborated with staff to develop personalized care. Managed medication orders, ensured continuity of care, and maintained communication with families.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
Education
Associates Degree of Science - General Science
Los Rios District Community College
12.2024
Skills
- Bilingual
- Critical Thinking and Problem-Solving
- Customer Service & Communication
- Microsoft Office (Word, Excel, Outlook)
- Call Handling & Phone Etiquette
- Data Entry & Records Management
- Time Management
- Scheduling appointments & Consultations
- Verbal communication
- File organization
- Invoice processing
- Customer service
Timeline
Call Center Representative
ACT
01.2024 - 04.2025
Administrative Office Assistant
Interim Healthcare
02.2023 - 01.2024
Assistant Resident Care Coordinator
Oakmont Senior Living
01.2020 - 01.2022
Associates Degree of Science - General Science
Los Rios District Community College
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