Lala Harootoonians
Tujunga
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Elite Store Manager
Forever21
01.2018 - Current
- Achieved 2% over comp first year to 15% over comp after 5 years
- Controlling controllables to build KPI’s and customer loyalty
- Managing over 80 Associates and 14 managers
- Manage daily operations of the stores to meet business goals
- Supervise and guide a team of professionals to maximize revenue
- Develop safe and positive work environment for staffs
- Ensure customer satisfaction by delivering timely and quality service
- Developing strong working relationship, team building, listening/ connecting and inspiring
- Analyze capital budget and expenses to find opportunities for cost effectiveness and profitability
- Develop business plans for optimal use of resources and time
- Assist in interviewing, recruiting and training staff
- Developing marketing plans to achieve sales target and increase brand visibility within the assigned area
- Organize regular meetings with managements to discuss about business updates, issues and opportunities
- Evaluate employees’ performance and develop individual development plans.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
DISTRICT MANAGER
CHARMING CHARLIE
01.2014 - 12.2017
- District manager for 18 retail store locations that generated $60 million in annual revenue
- Utilized leadership skills and industry expertise to direct all facets of several new store opening, including staffing, business planning, visual merchandising
- Lead a team of 18 Store managers responsible for 350+ personal across18 stores, provided training on operating procedures, Customer service Standards and leadership
- Conducted in-depth business analysis to determine the best way to boost the sales plan utilizing company tools and programs
- Analyzed P&L reports to control revenue production and reduce shrink over 12%
- Led the implementation of leadership development program to enhance operational performance across the district, resulting in a 8% increase in customer service rating
- Actively recruit, hire and develop management teams
- Conducted regular store visits and developed comprehensive action plans for development areas
- Assist District Manager in evaluating and providing performance feedback.
STORE MANAGER
VICTORIA SECRET
01.2011 - 10.2014
- Responsible for overseeing all aspects of stores operations, marketing, Merchandising, inventory, pricing, hiring, training, firing and promoting employees
- Accomplished 12% over comp
- 7% over Customer Loyalty program, 1% turnover
- Combine deep industry knowledge, business acumen, and interpersonal skills to keep managed store profitable
- Drive performance and efficiency through a combination of cutting costs, efficient hiring, and customer focused sales efforts
- Aggressively source, recruit, and hire key talent for management and associate positions across store locations in LA
- Coach, train and develop associates and managers on best practices and retail management and customer experience
- Responsible for meeting and exceeding company sales, credit, conversion and quality goals
- Consistently managed store with high volume annual revenue
- District leader in credit performance, Store management, and hiring success
- Winner of several awards for being the Top Manager in the Region
- Led Marketing efforts through compelling visual displays and merchandising efforts.
DISTRICT MANAGER
BCBG MAX AZRIA
01.2006 - 01.2011
- District manager for 16 regional stores that generated $75 million in annual revenue
- Led 22 Store managers and 280+ personnel
- Utilized leadership skills and industry expertise to direct all facets of several new store openings, including staffing, business planning, visual merchandising
- Provided training and development for store management and assistant personnel, to ensure exceptional customer service
- Conducted in-depth business analysis to determine best way to boost the sales plan utilizing company tools and programs
- Analyzed P&L reports to control revenue production and reduce shrink over 6%
- Coached and mentored the sales leadership team on effective servicing techniques and product lines, resulting in improved satisfaction and maximized sales
- Actively recruit, hire and develop management team represent the BUREAUCRATIZATION brands and business culture
- Conducted regular store visits and develop comprehensive action plans for development areas
- Assist District Manager in evaluating and providing performance feedback.
COSMETIC DEPARTMENT MANAGER
MACY'S
01.2000 - 01.2006
- Developed and motivated department associates
- Develop department's sales growth by 15%, monitoring and improved department's level of customer service number 3 in entire west coast for 6 years
- Train cosmetic associates in application techniques, sales technique, product knowledge, and department and store policies and procedures as needed
- Conducting performance reviews, following the disciplinary procedures when necessary
- Provide feedback, address concerns, develop and implement solutions
- Establish effective relationship with cosmetic account executives
- Assist and monitor cosmetic associates use of the cosmetic follow up program to improve the quality of service and increase sale.
Education
Master in business management and Administration -
University of Sydney
Bachelors in accounting and administration -
University of Sydney
Skills
- Microsoft Office
- Leadership
- Critical thinking
- Decision making and problem solving
- Ability to achieve the target within given time
- Result oriented
- Excellent communication
- Leadership
- Business Acumen
- Excellent analytical skills
- Decision making/Problem Solving
- Time Management
- Result oriented/Strategic thinking
- Excellent Communication both written and oral
- Team Building
- Coaching and developing
- Effective listener/Superb organizational skills
- Payroll Management
- Store Merchandising
- Revenue Generation
- Loss Prevention
Timeline
Elite Store Manager
Forever21
01.2018 - Current
DISTRICT MANAGER
CHARMING CHARLIE
01.2014 - 12.2017
STORE MANAGER
VICTORIA SECRET
01.2011 - 10.2014
DISTRICT MANAGER
BCBG MAX AZRIA
01.2006 - 01.2011
COSMETIC DEPARTMENT MANAGER
MACY'S
01.2000 - 01.2006
Master in business management and Administration -
University of Sydney
Bachelors in accounting and administration -
University of Sydney
Similar Profiles
Willow (Taylor) TorreanoWillow (Taylor) Torreano
Full-Time Store Supervisor at Forever21Full-Time Store Supervisor at Forever21
Keishia PersleyKeishia Persley
Store Manager at Forever21Store Manager at Forever21
MOUNIKA POLURUMOUNIKA POLURU
Product Manager (E-Commerce) at Forever21Product Manager (E-Commerce) at Forever21
Estefania MorenoEstefania Moreno
Seasonal Cashier/ Sales Associate/ Inventory Management at Forever21Seasonal Cashier/ Sales Associate/ Inventory Management at Forever21
Tiffanie LoveTiffanie Love
Receptionist/Group Tour Coordinator at California Institute of TechnologyReceptionist/Group Tour Coordinator at California Institute of Technology