Lakshya Yadav
Vancouver,BC
Summary
Motivated professional with extensive experience in customer support and B2B SaaS sales across Indian, Canadian, and U.S. markets. Skilled at building strong customer relationships and understanding diverse client needs.
Dedicated to delivering exceptional customer experiences, providing tailored support, and driving sales growth.
Work History
Freelance Fitness Coach
Self-Employed
- Educated clients on proper exercise technique, reducing risk of injury while maximizing workout effectiveness.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
Senior Sales Development Representative
Similarweb
- Led outbound sales efforts and prospecting for US and Indian markets.
- Developed strong relationships with key accounts, resulting in long-term partnerships and increased in revenue.
- Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
Sales Development Representative
JungleWorks
- Conducted lead generation and outreach initiatives for B2B SaaS Products, focusing on the US market.
- Engaged potential clients through personalized communication, qualifying leads, and scheduling meetings for the sales team.
Senior Customer Care Specialist
DoorDash
- Assisted customers in the Canadian and U.S. markets with resolving product inquiries and issues, providing clear and timely solutions to enhance their overall experience
- Managed approximately 30 incoming calls, emails and faxes per day from customer
- Managed a high volume of customer queries related to orders and services in the Canadian and U.S. markets, ensuring efficient and effective problem resolution.
Education
MBA -
12.2028
Bachelors Of Commerce - Bachelor Of Commerce
06.2020
Skills
- Operations & Escalations Management
- Customer Retention
- Cold-calling
- Customer Relationship Building
- Objection handling
- CRM Management
- Salesforce proficiency
- Sales Forecasting
- Decision-Making
- Cross selling
- Teamwork and Collaboration
Availability
- Available throughout the week from Monday to Sunday.
With flexibility to adjust my class schedule to meet job responsibilities. As a dedicated student eligible for part-time work, I am eager to contribute and am happy to adjust my class schedule to accommodate job responsibilities.
Certification
HubSpot , Salesforce, ZoomInfo, LinkedIn sales navigator.
Customer Service Excellence Customer Experience Professional Certification
Serving It Right (SIR): A certification that educates individuals on responsible alcohol service, focusing on customer safety, legal compliance, and effective handling of challenging situations in hospitality settings.
Timeline
Freelance Fitness Coach - Self-Employed
Senior Sales Development Representative - Similarweb
Sales Development Representative - JungleWorks
Senior Customer Care Specialist - DoorDash
University Canada West (UCW) - MBA,
Dr. A.P.J. Abdul Kalam University, - Bachelors Of Commerce, Bachelor Of Commerce
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