LakshmiNarayanan Shankar
Burlington,Canada
Summary
Highly technical Software Support Engineer with background in handling complex software issues and providing reliable solutions. Possess strong problem-solving skills, deep understanding of various programming languages, and ability to work under pressure. Known for improving system performance and enhancing user experience through effective troubleshooting and timely resolution of technical issues. Strong communicator capable of explaining intricate technical concepts to non-technical personnel.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Technical Support
Cogeco Connexion
Burlington, Canada
11.2023 - 10.2024
- Identifies, investigates, and resolves users problems with computer software and hardware
- Diagnose software issues, whether related to bugs, configuration, or compatibility
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
- Use ticketing systems to log and manage incoming support requests
- Monitor software performance and health to proactively identify potential issues
Junior Service Desk Analyst
Pure Flavor Farms
Leamington, Canada
06.2023 - 11.2023
- Facilitated system support for both software and hardware of employee desktops and laptops
- Troubleshooted problems associated with network connectivity, and workstation hardware/software
- Performed tasks like install, upgrade, support and troubleshoot Windows, Microsoft Office Suite, and any other authorized desktop application.
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
Technical Developer
Sinking Ship Entertainment
Toronto, Canada
09.2022 - 04.2023
- Designed, implemented, and maintained the VFX pipeline to streamline production processes
- Developed tools and scripts to automate repetitive tasks and enhance workflow efficiency
- Developed an automation process for the camera overlay in Unreal Engine, streamlining the artist's workflow with a Python application
- Collaborated with artists, technical directors, and other stakeholders to understand workflow requirements
- Provided technical support and troubleshooting related to the VFX pipeline
- Managed database flow in the shotgun repository for the administration and production team
Customer Sales Representative
Lowe's Companies, Inc.
Windsor, Canada
01.2022 - 08.2022
- Answered customer enquiries calls daily, signed up new customers, retrieved customer details and product information, and cancelled services
- Described products to customers and accurately explained details and care of merchandise
- Organized customer information and account data for business planning and customer service purposes
- Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items
Education
Master's degree - Applied computing
University of Windsor
05.2023
Bachelor's degree - Information Technology
Shanmugha Arts, Science, Technology and Research Academy
01.2021
Skills
- Performance Metrics
- Data Visualization
- Data Analytics
- Application support
- Remote Support
- Software Debugging
- Software Development
Certification
- Software Testing Foundations: Continuous Testing and DevOps
- Learning MongoDB
Timeline
Software Technical Support
Cogeco Connexion
11.2023 - 10.2024
Junior Service Desk Analyst
Pure Flavor Farms
06.2023 - 11.2023
Technical Developer
Sinking Ship Entertainment
09.2022 - 04.2023
Customer Sales Representative
Lowe's Companies, Inc.
01.2022 - 08.2022
Master's degree - Applied computing
University of Windsor
Bachelor's degree - Information Technology
Shanmugha Arts, Science, Technology and Research Academy
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