Lakshmi Masco

• Improved debtor repayment rates by negotiating payment plans and settlements effectively.
• Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
• Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
• Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
• Conducted thorough research to locate hard-to-find debtors for successful collections.
• Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.

• Placing approximately 200+ outgoing call for to delinquent customers
  
• Locate and notify customers of delinquent accounts using TCN agent gateway.
  
• Advice customers if necessary actions and strategies for debt payment.
  
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
  
• Gathered and verified all required customer information for tracking purposes.
  
• Answer customer questions regarding problems with their accounts.
  
• Receive payments and post amounts paid to customer accounts.
  
• Record information about financial status of customers and status of collection efforts.
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  Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.

• 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  
• Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.
  
• Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.
  
• Communicate clearly and effectively with clients, colleagues, and management to resolve issue and ensure customer satisfaction.
  
• Handled all types of billing-related calls, including billing disputes, payoff balances, and warranty service contract inquiries.
  
• Work independently, under pressure in a fast-paced environment with multiple customers.

• Appropriately communicate with upset customers to resolve concerns and questions.
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  Provide verbal and written technical assistance to customer with service, installation repair and general product questions.
  
• Troubleshoot system problems efficiently while entering data into various software platforms.
  
• Handled all types of service-related customer calls, including scheduling service, inspections and Ensure Full resolution and conclusion of tickets.
  
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
  
• Understand the customer environment and product enabling resolution of complex technical issue and providing alternative support options which may not be related to open text products directly.
  
• Facilitated information flow between customer service, account management operations, quality assurance and training to guarantee call center objectives were met.

• Collaborated with TSM4VE with 7.1.1.0 TSM server

• Maintained the backup for 1500+ servers for TSM4VE

• Worked on SAP Backup configuration

• Install and configure TDP for Oracle and SQL

• Actively enrolls in the Transition phase for new projects

• Upgrades of TSM BA client 6.3 to 7.1.1.0

• Performed as a TSM4VE environmental client

• Took care of patching on the TSM server

• Maintained the backup for 3000+ servers, work on backup missed and failed daily.

• Takes care of sending offsite tapes once a week with DB extending the recoveries for log issue

• Install and configure the TSM client on Unix and windows.

• Register node and schedule for backup alongside decommissioning the nodes.

• Executed TDP for MS SQL, DB2 with configuring scheduled backed ups for archiving features.

• Fosters all administrative schedules along with processing policy domains, set maintenance, and creation.

• Acts as a distinctive problem resolution and escalations expert for the IBM department

• Monitors the taping libraries and resolves if there are any intervention issues.

• Administers daily back-ups for each Disaster Recovery while performing health checks for backup Applications and Tape Library

• Configure TSM DB, Recovery LOG, and Storage Pools as per the client's requirements.
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  Showcases a configuration of SERVER processes like Expiration, Storage Pool Migration, and Reclamation of TAPE Storage Pool Volumes
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• Checked each administrative schedule for DB BACKUP, and BACKUP STG; for any failures on a prioritized basis Registers
  nodes to the proper Policy Domain and associating them to schedules.
  
• Checked the activity log for any HARDWARE or Application related errors. Troubleshooting specific TSM Server/Client
  problems and if needed enable trace and work with IBM software support.
  
• Created backup schedules for all the clients considering the backup throughput, server throughput, and tape drive capacity continuously.
  
• Responsible for taking up escalations on Backup, Restoration Management, taped and media Management Offsite and Onsite
  
• Created a standard DSM.opt for each platform and deploying this to all clients.
  Worked on Implementing LAN-free configuration of DB2 backups.
  
• Configured the library path drives and drives paths, device class.
  
• Administers additional drive related or Volume related errors, move the data of the volume to destroy the Volume based on the number of reading/ WRITE errors.
  
• Executes tape reconciliations with offsite tape management procedures and plans for storage concerning the size of data
  growth.
  
• Generated AUDIT VOLUME if any inconsistency in VOLUMES DATA; RESTORE VOLUME
  Fosters the Audit Library for any mismatch for in both regular and TSM inventory.
  
• Maintains a minimum number of scratch volumes with an involvement in implementing library shared information across multiple TSM servers and creating Server to Server communications.