KALPANA Kalpana
Edmonton,AB
Summary
A highly organized and hard-working individual looking for a responsible position in a reputable organization to gain practical experience and make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.
Overview
2
2
years of professional experience
Work History
Front End Supervisor
Osmow's Shawarma
04.2023 - 09.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Promoted business' development by building and maintaining relationships with new clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Machine Operator
Viva
09.2022 - 01.2023
- Fed direct feed machine in a manner consistent with a fast-paced production schedule
- A perfect attendance records
- Created templates(6000/day) to use and fit Molds into to produce less waste in the workplace
- Operated all equipment and machinery according to manufacturing instructions
- Communicated with other Production Workers, Machine operators and Quality Assurance for best production
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs
- Operated machining equipment safely with team of operators
Team Member
Tim Hortons
05.2022 - 09.2022
- Accept payment from customers, and make the change as necessary
- Communicate with customers regarding orders, comments, and complaints
- Distribute food to servers
- Collect and return dirty dishes to kitchen for washing
- Serve orders to customers at windows, counters, or tables
- Prepare and serve beverages such as coffee and fountain drinks.
- Conducted regular reviews of operations and identified areas for improvement.
FRONT DESK RECEPTIONIST
RCB
05.2021 - 10.2021
- Answered multi-line phone system and promptly transferred calls
- Welcomed on-site visitors and directed to appropriate personnel
- Established and maintained good communications with personnel and clientele
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Diploma - Tourism- Travel Management Services, Arts
Centennial College
Toronto, ON09.2022
No Degree - Humanities
Shree Krishna Pranami High School
Haryana, India 04.2021
Skills
- Professional Strengths
- Interpersonal and Leadership skills
- Quick Learner and Multi-tasker
- Detail-Oriented and Innovative
- Determined and Respectful
- Excellent in time management and working with deadlines
- Excellent Computer skills (Excel, PowerPoint & Word)
Timeline
Front End Supervisor
Osmow's Shawarma
04.2023 - 09.2023
Machine Operator
Viva
09.2022 - 01.2023
Team Member
Tim Hortons
05.2022 - 09.2022
FRONT DESK RECEPTIONIST
RCB
05.2021 - 10.2021
Diploma - Tourism- Travel Management Services, Arts
Centennial College
No Degree - Humanities
Shree Krishna Pranami High School
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