Lakshmi Khadoo
Brampton,Ontario
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
YYZ Fulfillment
10.2022 - 04.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Magical Credit Inc
03.2020 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Exhibited professionalism and composure in stressful circumstances.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Organized, maintained and updated information in computer databases.
Project Manager
Absolute Culture
11.2017 - 12.2018
- Successfully Coordinated a fashion show for 600 guests as well 60 participants as lead coordinator
- Sourced clients, venues, models, sponsors, and vendors
- Planned, designed, and scheduled phases for large projects.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Created contracts for sponsors, vendors, and models
- Responsible for organization while maintaining composure in a high stress environment
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared and submitted project invoices for review and approval.
- Coordinated material procurement and required services for projects within budget requirements.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Office Manager
Tiger Auto Parts
09.2016 - 02.2018
- Provided information about products and services by phone and in person, entered codes and managed accounts
- Maintained knowledge of current sales, promotions, and policies regarding payment, exchange, and security practices
- Collected, counted, disbursed money and completed basic bookkeeping for all accounts
- Accountable for resolving customer complaints and inquiries
- Maintained computer and physical filing systems.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
Restaurant Manager
Caribbean Desires
01.2016 - 08.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Runnymede Collegiate HighSchool
06.2006
Skills
- Financial Management and Reporting
- Customer Relations
- Biweekly Payroll Processing
- Administration and Operations
- Accounts Payable and Receivable
- Leadership and Change Management
- Project Management
- Event Coordination
- Excellent Multitasking Abilities
- Conflict Management
- Organizational Skills
- Office Supplies and Inventory
Timeline
Office Manager
YYZ Fulfillment
10.2022 - 04.2023
Customer Service Representative
Magical Credit Inc
03.2020 - 08.2022
Project Manager
Absolute Culture
11.2017 - 12.2018
Office Manager
Tiger Auto Parts
09.2016 - 02.2018
Restaurant Manager
Caribbean Desires
01.2016 - 08.2016
High School Diploma -
Runnymede Collegiate HighSchool
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