LAKSHMI BHANWARIA
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Executive & Cashier
William Ashley
08.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Greeted customers entering the store and responded promptly to customer needs.
- Managed event logistics and operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Front Desk Agent
Hyatt Regency
01.2024 - 06.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cabin Crew
Singapore Airlines
01.2018 - 01.2023
- Conducted Pre-Flight Safety Checks Of Cabin Emergency Equipment
- Resolved Passenger Conflicts During Flights, Including Issues With Disorderly Travelers And Medical Emergencies
- Greeted Passengers And Assisted Them During Flights To Ensure That Their Needs And Requirements Were Always Fully Met
- Interact With Patrons And Attend To The Needs And Request Of All Travelers, Prioritizing Safety In All Flights
- Collaborated With Other Crew Members To Increase The Passenger Satisfaction
- Received Many Compliment Letters And E-Mails From Passengers All Around The World.
Education
Human Resource Management
Georgian College
Toronto12.2024
Hospitality And Tourism Management - Hospitality Management
Niagara College
Toronto, ON05.2024
Bachelor of Science - Computer Science
The IIS University
01.2017
Skills
Sales expertise
Customer Service Expert
Marketing and Promotional Skills
Multicultural Communications
Problem-solving
Leadership
Accomplishments
- Three Times National Player In Athletics 100M And 200M Sprint Races.
- Certifications In The Google Online Marketing Fundamentals Qualifications.
- Faa Flight Attendant Certification.
- Awarded By Microsoft Global Exchange 2008 In Usa, Florida.
Hobbies and Interests
- Travelling
- Networking
- Marketing
- Event Management
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
First-Aid Certified
Microsoft Global Exchange
Smart-Serve
Timeline
Front Desk Agent
Hyatt Regency
01.2024 - 06.2024
Sales Executive & Cashier
William Ashley
08.2023 - Current
Cabin Crew
Singapore Airlines
01.2018 - 01.2023
Human Resource Management
Georgian College
Hospitality And Tourism Management - Hospitality Management
Niagara College
Bachelor of Science - Computer Science
The IIS University
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