LAKSH GOSAIN
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
360 Community Management Ltd.
05.2022 - Current
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for residents and maintaining property aesthetics.
- Assisted the Property Manager on various major projects such as complete common element renovation, building envelope repairs, garage membrane repairs, and mechanical equipment replacement.
- Assisted the Property Manager in creation of annual budgets.
- Collected common element fee arrears, owner chargebacks, amenity fees, etc.
- Attended and participated in monthly Board meetings and annual general meetings of the corporation.
- Oversaw projects such as fan coil maintenance, kitchen and laundry stack cleaning, garage washing, window cleaning, etc.
- Regularly informed all residents about corporation updates through mass communication, notices, and phone calls.
Front Desk Supervisor
FirstService Residential
11.2018 - 05.2022
- Enhanced resident satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Front Desk Associate
FirstService Residential
07.2017 - 11.2018
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
Export Agent
Marya Agro Frozen Foods Pvt. Ltd.
07.2013 - 08.2015
- Enhanced client satisfaction by efficiently coordinating export processes and ensuring timely deliveries.
- Streamlined communication between clients, carriers, and customs officials for smooth export operations.
- Increased revenue with effective negotiation of freight rates and contracts with carriers.
- Obtained necessary import and export licenses and permits for shipments.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
Education
Financial Planning -
George Brown College
Toronto, Ontario08.2018
International Business Management -
George Brown College
Toronto, Ontario08.2017
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
New Delhi, India05.2016
Skills
- Staff Management
- Administrative Support
- Technical Aptitude
- Strong communication skills
- Problem-solving abilities
- Microsoft Office proficiency
Certification
- Condominium Management Regulatory Authority of Ontario (CMRAO) Limited Licence
- Ontario Security Guard Licence
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Property Manager
360 Community Management Ltd.
05.2022 - Current
Front Desk Supervisor
FirstService Residential
11.2018 - 05.2022
Front Desk Associate
FirstService Residential
07.2017 - 11.2018
Export Agent
Marya Agro Frozen Foods Pvt. Ltd.
07.2013 - 08.2015
Financial Planning -
George Brown College
International Business Management -
George Brown College
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
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