Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Lakshay Verma

Brampton

Summary

Dynamic Senior Operations Officer at VFS Global with a proven track record in operations management and organizational improvement. Expert in troubleshooting and problem resolution, I foster cross-functional communication and enhance productivity through effective standard operating procedures. Successfully mentored teams, driving a culture of excellence and professional development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Operations Officer

VFS Global
07.2025 - Current
  • Mentored junior team members in best practices for operations management, fostering a culture of professional development.
  • Established effective communication channels between departments, fostering collaboration and operational excellence.
  • Analyze and supervise administrative tasks pertaining to project planning, contracting, budgeting, and management procedures.
  • Maintain inventory and budgetary controls and help with operating budget formulation.
  • Compile information and create manuals, communications, and special and periodic reports.
  • In charge of records management technicians and other personnel.

Operations Officer

VFS Global
03.2023 - 07.2025
  • Implemented processes that simplified procedures and reduced average processing time.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Verified compliance with best business practices throughout organization.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.

Team Member

Tim Hortons
02.2023 - 03.2023
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Sales Associate

Pet Valu
01.2023 - 02.2023
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Team Member

Tim Hortons
09.2022 - 12.2022
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Digital Marketing Executive

Trav N Tours International
08.2021 - 07.2022
  • Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
  • Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
  • Increased website traffic by implementing search engine optimization strategies and keyword research.
  • Developed and executed multiple print and digital marketing efforts to enhance brand visibility.

Digital Marketing Associate

Tarv N Tours International
08.2019 - 07.2021
  • Managed Google AdWords accounts, ensuring optimal performance of pay-per-click campaigns.
  • Monitored online reviews and reputation management efforts to maintain a positive brand image across all digital channels.
  • Executed retargeting ad strategies aimed at driving higher rate of conversions among previously engaged audience segments.
  • Participated in ongoing professional development opportunities to stay apprised of the latest digital marketing trends and best practices, incorporating learnings as appropriate into future campaigns.

Digital Marketing Trainee

Trav N Tours International
01.2019 - 07.2019
  • Improved user experience on company website with responsive design and easy-to-navigate layout.
  • Drove design thinking from ideation through concept development, refinement and execution.

Education

Post Graduate Certificate in Digital Marketing - Digital Marketing

York University
Toronto
05-2023

Skills

  • Troubleshooting and problem resolution
  • Operations management
  • Organizational improvement
  • Cross-functional communication

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working

Certification

  • Certified Digital Marketer - Google

Timeline

Senior Operations Officer

VFS Global
07.2025 - Current

Operations Officer

VFS Global
03.2023 - 07.2025

Team Member

Tim Hortons
02.2023 - 03.2023

Sales Associate

Pet Valu
01.2023 - 02.2023

Team Member

Tim Hortons
09.2022 - 12.2022

Digital Marketing Executive

Trav N Tours International
08.2021 - 07.2022

Digital Marketing Associate

Tarv N Tours International
08.2019 - 07.2021

Digital Marketing Trainee

Trav N Tours International
01.2019 - 07.2019

Post Graduate Certificate in Digital Marketing - Digital Marketing

York University
Lakshay Verma