Lakshay Malhotra
Calgary
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Meat Master & Takeout LTD
Calgary
02.2024 - Current
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Adhered to company food, safety, quality and sanitation policies.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Delegated work to staff, setting priorities and goals.
- Handled customer complaints and feedback, implementing changes to improve service.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Monitored temperatures of prepared food and cold-storage areas.
Merchandising Supervisor
Bloomstar
Calgary
08.2023 - 02.2024
- Drafted budgets based on projected sales volumes for upcoming seasons.
- Monitored inventory levels, ensuring sufficient stock was available at all times.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
- Developed relationships with key stakeholders such as suppliers, buyers, and store managers.
- Identified opportunities for cost savings through the efficient use of resources.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Tracked and replenished inventory to maintain par levels.
- Recruited, interviewed and selected employees to fill vacant roles.
- Delegated work to staff, setting priorities and goals.
- Managed personnel schedules to keep shifts properly staffed.
Assistant Store Manager
Titan Flooring
Mississauga
06.2022 - 08.2023
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Delegated work to staff, setting priorities and goals.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed subcontractor selection, negotiation, and performance to ensure quality and efficiency.
- Recruited qualified personnel when additional staff was needed for large-scale projects.
- Processed sales transactions, returns, and exchanges with accuracy and attention to detail.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Trained new employees on store policies, procedures and customer service standards.
Department Supervisor
The Home Depot
Brampton
01.2020 - 06.2022
- Identified opportunities to reduce cost and improve productivity.
- Implemented bar coding system to identify location and quantities of requested items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Resolved customer complaints in a timely manner.
- Implemented strategies to increase efficiency while reducing costs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Managed daily operations, client relations and IT.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Head Cashier
The Home Depot
Brampton
01.2019 - 01.2020
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with product information, location, and pricing, enhancing shopping experience.
- Welcomed customers, offering assistance to help find store items.
Overnight Freight Associate
The Home Depot
Brampton
03.2018 - 01.2019
- Operated lift and hand trucks to transfer materials to and from target areas.
- Computed shipping, storage or demurrage charges using computer or price list.
- Organized freight in a neat, orderly fashion according to company standards.
- Followed safety protocols while handling heavy packages or hazardous materials.
- Prepared products by adding tags and readying pallets for restocking.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Assisted with inventory management and cycle counting.
- Picked up boxes and related trash from sales floor.
Education
Bachelor of Science - Construction Project Management
Lambton College of Applied Arts And Technology
Toronto, ON11-2019
Skills
- Equipment maintenance
- Inventory management
- Food safety
- Customer service
- Event coordination
- Cash handling
- Quality control
- Staff training
- Team leadership
- Time management
- Catering management
- Relationship building
- Waste reduction
- Point of sale systems
- Forklift operation
- Load handling
- Employee training
Certification
- Fork lift Operator license
- Fire arm License
- CPR
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
Food Service Supervisor
Meat Master & Takeout LTD
02.2024 - Current
Merchandising Supervisor
Bloomstar
08.2023 - 02.2024
Assistant Store Manager
Titan Flooring
06.2022 - 08.2023
Department Supervisor
The Home Depot
01.2020 - 06.2022
Head Cashier
The Home Depot
01.2019 - 01.2020
Overnight Freight Associate
The Home Depot
03.2018 - 01.2019
Bachelor of Science - Construction Project Management
Lambton College of Applied Arts And Technology
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