LAKSHANA JEEWOONARAIN
Montreal,Canada
Summary
Adaptable professional with a proven ability to learn swiftly and integrate seamlessly into new environments. Demonstrates strong competency in acquiring knowledge quickly and applying it effectively, leading to successful project outcomes. Committed to continuous personal and professional development, with a focus on embracing change and driving innovation.
Overview
3
3
years of professional experience
Work History
Customer Relations Administrator
Kyocera Document Solutions Canada
Montréal, Canada
05.2024 - Current
- Monitored and ensured a continuous supply of printer consumables, minimizing operational disruptions.
- Optimized inventory control by utilizing KFS and E-Automate to analyze stock levels to reduce order delays by 35%.
- Maintained data accuracy by updating inventory records for locations, parts, and supply usage, which streamlined billing processes.
- Collaborated with the service department to meet customer order requirements, achieving 98% order fulfillment through effective tracking.
- Enhanced customer satisfaction by reducing inquiry response time and providing timely updates.
Front Desk Manager
Head, Neck & Jaw Physiotherapy Clinic
Ottawa, Canada
05.2022 - 10.2023
- Managed communication, including responding to phone calls, emails, and messages in a timely and professional manner.
- Ensured the confidentiality and accuracy of patient medical records by consistently updating and maintaining files in compliance with privacy regulations and clinic policies.
- Scheduled and coordinated patient appointments while maintaining an organized calendar system, reducing cancellations by 30% through proactive scheduling and timely reminders.
- Implemented new administrative procedures and quality control measures that reduced errors by 15%.
Project Coordinator (Internship)
Canada Post Corporation
Ottawa, Canada
05.2023 - 08.2023
- Assisted in the optimization of project schedules, coordinating multiple stakeholders and streamlining task execution, which increased overall productivity by 50%
- Conducted in-depth research and analysis to evaluate potential technology solutions aimed at improving the efficiency and functionality of retail operations
- Facilitated clear and effective communication with external stakeholders, ensuring that all required data was collected in a timely manner to align with project goals
- Delivered voluntary presentations and actively contributed innovative ideas in team discussions, fostering collaboration and enhancing the development of project strategies
Administrative Support Specialist
University of Ottawa
Ottawa, Canada
08.2022 - 05.2023
- Provided administrative support to the Facilities Team, ensuring adherence to administrative policies and procedures
- Organized and maintained administrative documents following a retention schedule and reducing document average processing time by 2 hours a week
- Managed office supplies and equipment inventory, maintaining accurate records and reducing stock discrepancies by 15% to support efficient operations
- Reviewed existing workflows and procedures to identify inefficiencies, implementing process enhancements to improve overall productivity and operational effectiveness
Junior Accounting Analyst (intern)
Spark Power Corporation
Oakville, Canada
09.2021 - 12.2021
- Assisted the Accounting and Finance team with month-end closing processes, preparing financial reports and executing accurate data entry tasks within NetSuite
- Researched and compiled financial data, performing analytical assessments that supported informed decision-making and strategic financial planning
- Maintained document classification and retrieval systems, ensuring that financial records were well-organized, easily accessible, and compliant with company policies
- Processed journal entries with precision, ensuring that all financial transactions were accurately recorded and reconciled in a timely manner
Education
Bachelor of Commerce (Hon.) - Management (French Immersion Stream)
Telfer School of Management, University of Ottawa
Ontario12.2023
Skills
- Project management
- Administrative support
- Bilingual Communication
- Process Improvement
- Data analysis
- MS office
Extracurricular Activities
Project Consultant, uOttawa Office of Campus Sustainability, Ottawa, ON, 2023,
Fundraiser, Omega Sigma Chi sorority, St. Catharines, ON, 2021,
Awards
- Foundations of Project Management (Google), 2025
- Key Accounting Concepts and Principles (Skillsoft), 2024
- Second language certification in French, 2022
- LinkedIn Excel Essential Training (Office 365/Microsoft 365), 2021
- Accessibility for Ontarians with Disabilities Act certificate (AODA), 2021
- Dean’s Honours List, 2021
- Brock Entrance Scholars Award for the BBA program, 2019
- Model United Nations – Mauritius, 2018
References
References available upon request.
Timeline
Customer Relations Administrator
Kyocera Document Solutions Canada
05.2024 - Current
Project Coordinator (Internship)
Canada Post Corporation
05.2023 - 08.2023
Administrative Support Specialist
University of Ottawa
08.2022 - 05.2023
Front Desk Manager
Head, Neck & Jaw Physiotherapy Clinic
05.2022 - 10.2023
Junior Accounting Analyst (intern)
Spark Power Corporation
09.2021 - 12.2021
Bachelor of Commerce (Hon.) - Management (French Immersion Stream)
Telfer School of Management, University of Ottawa
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