Lakiska-Dubois Samuels
Brampton,Ontario
Summary
Personable Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests.
Professional and welcoming in creating upbeat work environment. Bright Office Administrator with success in supporting staff by providing clerical expertise. Talented in sales and marketing. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help.
Overview
13
13
years of professional experience
Work History
Office Administration Manager
NEXT OPTICAL
Brampton, Ontario
06.2019 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Supporting doctors with proactive correspondence management, document coordination and customer relations.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Booking clients appointments , and communicating with other optical and doctors with in the GTA
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Office Administrative Assistant
The Heritage Executive Suites
Brampton, Ontario
01.2019 - 06.2019
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Recorded expenses and maintained accounting records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sales Manager /Cashier Manager
Security Depot
Nassau , Bahamas
02.2010 - 12.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Organized promotional events and interacted with community to increase sales volume.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.and set structures to achieve profit targets.
- Developed international business relationships to drive business units abroad.
Secretary to the General Manager
Elegance linen Supplies
Nassau, Bahamas
04.2009 - 01.2010
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
Education
Post Graduate Diploma in Retail Management - Retail Management
Canadian Institute of Management And Technology
Brampton, ON09.2021
Association of Accounting Technician - Accounting And Finance
Knox Community College
Jamaica 06.2006
High School Diploma -
Christiana Comprehensive High School
06.2002
Skills
- Workforce Management
- Employee Performance Evaluations
- Cash Flow Report Generatin
- Report Preparation and Analysis
- Inbound Phone Call Handling
- Staff Training
- Sales Force Management
- Effective Written and Verbal Communication
Timeline
Office Administration Manager
NEXT OPTICAL
06.2019 - Current
Office Administrative Assistant
The Heritage Executive Suites
01.2019 - 06.2019
Sales Manager /Cashier Manager
Security Depot
02.2010 - 12.2018
Secretary to the General Manager
Elegance linen Supplies
04.2009 - 01.2010
Post Graduate Diploma in Retail Management - Retail Management
Canadian Institute of Management And Technology
Association of Accounting Technician - Accounting And Finance
Knox Community College
High School Diploma -
Christiana Comprehensive High School
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