Lakisha Hightower
Woodland
Summary
Detail-oriented professional with a strong focus on patient data confidentiality and customer satisfaction. Proven ability to manage release of information requests and effectively communicate with patients in high-pressure situations.
Overview
24
24
years of professional experience
Work History
Senior Clerk - ROI Assistant
Dignity Health-Woodland Clinic
Woodland
11.2018 - Current
- Process release of information requests while maintaining HIPAA compliance for health data confidentiality.
- Scan paper documents into electronic health record systems using advanced imaging software.
- Execute administrative tasks, including filing, scanning, photocopying, faxing, and mailing documents to enhance office efficiency.
- Communicate effectively with patients and families during high-stress situations to provide support.
- Manage incoming calls, delivering accurate information and directing inquiries to appropriate departments.
- Foster positive working relationships with staff and management to promote teamwork and collaboration.
Medical Assistant
Dignity Health- Woodland Clinic
Woodland
07.2002 - 11.2018
- Assisted physicians with patient care by taking vital signs, documenting patient histories, and preparing patients for examinations to ensure comprehensive care.
- Administered medications and vaccinations per physician instructions to ensure patient adherence to treatment plans.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to support timely treatment decisions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared examination rooms and ensured cleanliness and organization.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Medical Assistant - Healthcare
Trinity College
Fairfield, CA06-2002
Skills
- release of information
- EHR management
- medical terminology
- patient data confidentiality
- document management
- data entry proficiency
- problem solving
- attention to detail
- time management
- prioritization
- effective communication
- patient care support
Timeline
Senior Clerk - ROI Assistant
Dignity Health-Woodland Clinic
11.2018 - Current
Medical Assistant
Dignity Health- Woodland Clinic
07.2002 - 11.2018
Medical Assistant - Healthcare
Trinity College