Lakisha Durio
Oakland
Summary
Experienced retail sales professional with over 15 years in improving customer engagement and driving sales growth. Led mentoring initiatives for new staff and implemented merchandising strategies that boost customer interaction. Focused on maximizing sales through upselling and loyalty programs while fostering strong team collaboration.
Overview
16
16
years of professional experience
Work History
Retail Sales Professional
Bloomingdale's Department Store
10.2009 - 04.2025
- Engaged with customers to ensure satisfaction and enhance overall shopping experience.
- Monitored and adjusted inventory levels to ensure consistent product availability and reliable stock representation on sales floor.
- Guided and supported new staff members through mentorship initiatives, enhancing collaborative efforts and boosting sales outcomes.
- Executed visual merchandising strategies to enhance product displays and drive customer engagement.
- Spearheaded initiatives to enhance customer loyalty programs, driving increased participation and strengthening customer retention.
- Increased sales by effectively engaging with customers and showcasing the best products for their needs.
- Enhanced product knowledge, attending regular training sessions on new items and promotional offers.
- Assisted in opening and closing procedures, ensuring a smooth transition between shifts and proper security measures were followed.
- Assisted in-store events planning, generating excitement among shoppers and boosting foot traffic during promotions.
- Recognized as a top performer for consistently achieving monthly sales goals while maintaining exceptional service standards.
- Established rapport with regular customers who often returned seeking assistance due to previous positive experiences.
- Maintained an organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
- Executed strategies to meet and exceed designated goals for credit card applications, special donations, and targeted product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Education
No Degree - Computer Science
Southern New Hampshire University
Hooksett, NH11-2027
No Degree - Health Care Management
San Francisco State University
San Francisco, CACertified Clinical Medical Assistant - Health Care Management
Bryman College
CA06-2002
Skills
- Goal Oriented
- Inventory management
- Suggestive selling
- Merchandise display
- Brand awareness
- Promotional events
- Policy and procedure adherence
- Sales techniques
- Teamwork and collaboration
- Sales compliance
- Goal Oriented
- Positive and professional
Timeline
Retail Sales Professional
Bloomingdale's Department Store
10.2009 - 04.2025
No Degree - Health Care Management
San Francisco State University
No Degree - Computer Science
Southern New Hampshire University
Certified Clinical Medical Assistant - Health Care Management
Bryman College