Lakia Pearson
Carson,CA
Summary
To secure a position that will allow the contribution of my education, skills, and experience by providing compassion, support, and effective interventions that promote the emotional well-being and recovery for individuals facing mental health challenges.
Overview
12
12
years of professional experience
Work History
Community Based Housing Coordinator
Downtown Women's Center
10.2022 - Current
- Help coordinate and track daily Interim Housing operations, including serving as the point person for coordination of services onsite, health screenings, meal distribution, curfew compliance, and implementing program protocols
- Provide direct services including connecting participants to case management services, providing referrals, providing meals, hygiene products, clothing and other necessities
- Ensure a safe and welcoming environment: respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow guidelines to maintain structure and safety for participants
- Ensure that all safety protocols are being followed, including proper hygiene and sanitization, and use of personal protective equipment
- Distribute resources directly to participants as appropriate
- Assist with outreach to develop new resources as directed
- Assist with Interim Housing tracking and data entry as needed, including attendance logs, daily shift logs, and other documentation
- Other duties as assigned to support the mission of the organization.
Case Manager III
SSG- Project 180
05.2022 - Current
- Provide individual case management services for clients in a diversion program including exploring and providing linkages to community resources, transportation to access linkages, and conducting weekly case management sessions with clients
- Pick clients up from LA county jail
- Collaborate with mental health (MH) and substance abuse (SUD) treatment providers to on behalf of client's treatment recommendations and services
- Write court progress reports on clients' adherence to treatment recommendations and services when they are not received directly from the MH or SUD provider
- Track court dates and submit court progress reports by stated deadlines
- Provide clients with court date reminders and transportation for court appearances
- Coordinate services with various public and private community health, mental health, and social service agencies to ensure appropriate services for clients
- Enter weekly case notes by stated deadlines for client and provider contacts in records management system; maintain updated client files
- Work as part of an interdisciplinary multi-agency team with flexibility and a spirit of collaboration, including attending weekly case conference meetings
- Provide consultation to agencies and constituents of the community as appropriate
- Assist with other program activities as assigned by direct supervisor or program manager.
Client Support Services
Helpline Youth Counseling -Project Room Key
02.2021 - 07.2022
- Conduct intakes for new participants
- Assists with light case management to participants
- Provides general services to the program
- Engage with participants to help orient them to the site
- Explain hotel and program rules and regulations
- Document non-compliance into the system and refer to appropriate personnel
- Provide crisis intervention, motivational interviewing, harm reduction, trauma informed care approach
- Provide general administrative support to site directors
- Maintain documentation for every participant through HMIS system
- Support in distributing meals to participants' rooms
- Participates in quarterly case review and works collaboratively with other members of the team to ensure quality compliance.
Housing Navigator
The Salvation Army (Tiny Homes)
09.2021 - 05.2022
- Build relationships with landlords and property management companies willing to rent to program participants
- Help program participants identify potential neighborhoods where they wish to live
- Mediate landlord-tenant issues to ensure successful tenancies
- Assist in the processing and submission of applications for housing (subsidized and unsubsidized)
- Conduct inspections of potential permanent housing units where program participants will reside
- Work collaboratively with Case Managers to assist participants during their move into permanent housing
- Assist with accessing rental assistance funds, moving costs, donated furnishings, and other basic household items
- Provide tenant education including tenant rights and responsibilities, housing discrimination and communication with landlords
- Maintain communication with landlords to assess the landlord's satisfaction with the programs and address any questions or concerns that landlords may have
- Document and maintain up-to-date information on services provided to participants in HMIS database
- Provide crisis intervention, motivational interviewing, harm reduction, trauma informed care approach
- Participate in staff meetings and attend training as assigned
- Rotates with the multi-disciplinary team for on-call duties
- Adopts a 'whatever-it-takes' approach in assisting clients to retain housing.
Case Manager
Weingart -Project Home Key
02.2021 - 08.2021
- Conduct intakes for new participants
- Provides case management services for each assigned participant
- Conduct needs assessment and develops housing and service plans
- Monthly updates to ensure participants are on target with meeting their goals
- Provide crisis intervention, motivational interviewing, harm reduction, trauma informed care approach
- Document case notes and maintain participants file to ensure services are met
- Attending periodic training and case conferences
- Develops relationships with other social service agencies and WCA programs
- Assist participants with referrals and follow-ups for specific services when applicable.
Site Director
Weingart-Project Room Key
07.2020 - 02.2021
- Provide general services to program participants
- Engage with clients to help orient them to the site
- Explain hotel and program rules and regulations
- Document non-compliance into system and refer to appropriate person to address
- Provide general administrative support to site directors and supportive services
- Provide crisis intervention, motivational interviewing, harm reduction, trauma informed care approach
- Maintain documentation for every client though the CES system
- Maintain client emergency contact roster
- Coordinate and support in delivering meals to client rooms or setting up mealtimes.
Administrative Assistant
RADCO
04.2019 - 12.2020
- Schedule audits and assign inspectors
- Create quarterly schedules for inspectors
- NMEDA Data Entry
- Review billing invoices for accuracy
- Plan routes for inspectors along with book travel arrangements (flights, reserve hotels/rental cars)
- Update Master Log with new dealers
- Credit Card Coding
- Maintain and keep an updated map of inspector's locations
- File inspection reports on the server
- Create monthly billing list.
Administrative Assistant/Property Management
Related Management
04.2018 - 08.2018
- Responsible for collecting rent, interviewing new tenants
- Answering phones
- Assisting residents with questions and concerns
- Sorting and distributing mail
- Updating property records
- Initiating annual recertification's
- Perform office duties such as typing, filing, and copying, and assist with special projects when needed.
Front Desk Agent
Crowne Plaza Hotel
03.2015 - 04.2018
- Responsible for daily operations at the front desk, greeting and welcoming guest
- Check-in arrivals check-out departures
- Provide outstanding customer service by answering guest questions
- Communicating guest needs to appropriate departments
- Input reservations
- Collecting payments, responsible for various reports, monitoring guest satisfaction, and assisting with implementing strategies that will help the company achieve its monthly goals
- Perform office duties such as answering phones, typing, filing, and copying.
Guest Services Rep.
Hacienda Hotel
02.2013 - 03.2015
- Responsible for first point of contact, greet and welcome guest
- Check-in arrivals check-out departures
- Customers service in assisting guests with various activities within the area
- PBX switchboard operator
- Maintaining guest accounts, billing, and assisting with monthly account reconciliation
- Communicating guest needs to appropriate departments
- Input reservations
- Perform office duties such as answering phones, typing, filing, and copying.
Education
Certificate - Social Service Assistant
San Diego State University Global Campus
San Diego, CA09.2021
Associate of Arts - Human Service Mental Health
Cal State Fullerton University
Fullerton, CA05.2010
Associate of Arts - Alcohol/ Drug Counseling
Mt. San Antonio College
Walnut, CA05.2007
Certificate - Medical Office Management
Bryman College
Gardena, CA07.1999
Skills
- Microsoft Office, Excel, Outlook, internet, typing, data entry, CRM system, PBX switchboard, Opera/IQ Ware operating system, Clarity (HMIS) database, EXYM database, case management, motivational interviewing, harm reduction, customer service, administrative experience, Behavioral health, medical office management, front desk, guest services, office management, property management
Timeline
Community Based Housing Coordinator
Downtown Women's Center
10.2022 - Current
Case Manager III
SSG- Project 180
05.2022 - Current
Housing Navigator
The Salvation Army (Tiny Homes)
09.2021 - 05.2022
Client Support Services
Helpline Youth Counseling -Project Room Key
02.2021 - 07.2022
Case Manager
Weingart -Project Home Key
02.2021 - 08.2021
Site Director
Weingart-Project Room Key
07.2020 - 02.2021
Administrative Assistant
RADCO
04.2019 - 12.2020
Administrative Assistant/Property Management
Related Management
04.2018 - 08.2018
Front Desk Agent
Crowne Plaza Hotel
03.2015 - 04.2018
Guest Services Rep.
Hacienda Hotel
02.2013 - 03.2015
Certificate - Social Service Assistant
San Diego State University Global Campus
Associate of Arts - Human Service Mental Health
Cal State Fullerton University
Associate of Arts - Alcohol/ Drug Counseling
Mt. San Antonio College
Certificate - Medical Office Management
Bryman College
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