LAKHWINDER SINGH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Courier
Intelcom
05.2023 - Current
- Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
Farm Supervisor
Galten Farms
03.2022 - 04.2023
- Implemented safety measures designed to protect workers from hazardous materials or environments.
- Trained new hires on proper operating procedures for all machinery used on the property.
Technical Support Agent
Concentrix
07.2020 - 02.2022
- Resolved network connectivity issues by resetting modems and routers.
- Created detailed documentation of customer interactions and troubleshooting steps taken.
Customer Service Representative
S&P Data
10.2018 - 06.2020
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
Field Marketing Representative
Canadian Tire Financial Services (Kognitive Marketing)
07.2017 - 09.2018
- Organized promotional events including trade shows, conferences and seminars.
- Managed budgets and tracked expenses associated with field marketing activities.
Education
Automotive Service Technician
Mohawk College
Hamilton, ON08.2018
Skills
- Strong problem-solving and decision-making skills
- Effective communication skills
- Exceptional customer service skills
- Good hand-eye coordination and hearing
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
- Leading performances
- Adaptability
- Task Prioritization
Certification
Junior Sales Representative
Smart Serve Certificate
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Delivery Courier
Intelcom
05.2023 - Current
Farm Supervisor
Galten Farms
03.2022 - 04.2023
Technical Support Agent
Concentrix
07.2020 - 02.2022
Customer Service Representative
S&P Data
10.2018 - 06.2020
Field Marketing Representative
Canadian Tire Financial Services (Kognitive Marketing)
07.2017 - 09.2018
Automotive Service Technician
Mohawk College
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