Lakhwinder Singh
Calgary
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Screening Officer
Paladin Airport Security
09.2023 - Current
- Enhanced airport security by conducting comprehensive passenger and baggage screenings.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Maintained a secure environment by promptly identifying potential threats and reporting them to appropriate authorities.
- Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.
- Utilized advanced technology such as X-ray machines and metal detectors during screening processes, detecting potential hazards before they became an issue.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Remained vigilant throughout long hours spent monitoring surveillance equipment, contributing significantly to overall airport safety levels.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
Monitoring Officer
Commissionaires
09.2022 - 09.2023
- Enhanced monitoring accuracy by implementing advanced tools and software solutions.
- Streamlined data collection processes for improved efficiency and accuracy in reporting.
- Identified potential risks and implemented mitigation strategies to minimize their impact.
- Conducted thorough evaluations of monitoring systems, recommending necessary upgrades or improvements.
- Optimized resource allocation by prioritizing high-risk areas and events for increased attention.
- Developed detailed reports for management, highlighting key trends and patterns in monitored activities.
- Coordinated efforts among team members during critical situations, resulting in swift resolution of issues.
Mobile Security Supervisor
PWM Loss Prevention Services
04.2022 - 09.2022
- Enhanced mobile security operations by implementing effective patrol strategies and schedules.
- Reduced security incidents by conducting thorough site assessments and identifying potential vulnerabilities.
- Improved response times to security events through efficient route planning and resource allocation.
- Streamlined communication between team members using advanced mobile technologies and applications.
- Mentored junior team members, fostering a strong sense of teamwork and shared responsibility among the group.
- Increased overall client satisfaction by consistently delivering professional service and promptly addressing concerns or requests.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
Customer Service Representative
A Plus one convenience store
01.2021 - 11.2021
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
Store Supervisor
Circle K convenience Store
01.2020 - 01.2021
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Conducted inventory analysis to determine optimal stock levels.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Organized shift meetings to communicate and resolve issues for night operations.
Sales Associate
Circle K Convenience Store
01.2018 - 12.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Diploma - Business Administration
Bow Valley College
Calgary, AB08.2019
Bachelor of Commerce - Commerce
Lyallpur Khalsa College
Jalandhar Punjab India05.2016
Skills
- Sales expertise
- International sales support
- Complaint resolution
- Report preparation
- Good listening skills
- Creative problem solving
- Strategic sales knowledge
- Recordkeeping strengths
- POS systems expert
- Stocking and replenishing
- Money handling abilities
- Retail store support
- Stock management
- Retail materials management
- Warehousing functions
Timeline
Screening Officer
Paladin Airport Security
09.2023 - Current
Monitoring Officer
Commissionaires
09.2022 - 09.2023
Mobile Security Supervisor
PWM Loss Prevention Services
04.2022 - 09.2022
Customer Service Representative
A Plus one convenience store
01.2021 - 11.2021
Store Supervisor
Circle K convenience Store
01.2020 - 01.2021
Sales Associate
Circle K Convenience Store
01.2018 - 12.2019
Diploma - Business Administration
Bow Valley College
Bachelor of Commerce - Commerce
Lyallpur Khalsa College
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