Lakhwinder Kaur Dubb
Winnipeg,MB
Summary
Dedicated worker interested in expanding my skills, offering excellent customer service, with solid history of achievement in management; self-motivated leader with strong organizational & prioritization abilities. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.
Overview
13
13
years of professional experience
Work History
Client Advisor
Royal Bank of Canada, RBC
03.2024 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
SHIFT manager
McDonald’s
02.2019 - 10.2020
- Recruit, hire, train, and coach staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards
- Delegating responsibilities to staff members effectively and efficiently
- Administering the inventory and handling the invoices and payments
- Set and enforced performance and service standards, ensuring consistent and high quality and devoted environment
- Ensured customer satisfaction by proficiently rendering to their needs
SCHEDULE MANAGER
NPS ENGINEERING
02.2016 - 08.2017
- Company Overview: MALAYSIA
- Co-ordinating work schedules
- Reviewing & approving time sheets
- Monitoring incoming calls and inquiries
- Supervising daily activities
- MALAYSIA
Crew Member
Lay Imperial Hotel
01.2012 - 06.2012
- Company Overview: SINGAPORE
- Maintaining an excellent service in a fast-moving environment
- Input orders received and maintaining payments and accounts
- Communicating effectively with team members and the management
- Handling customer complaints and needs
- SINGAPORE
Education
Hotel Managaement -
Bristol Business College
Singapore10.2011
Diploma - COMPUTER Applications
Layallpur Khalsa college of women
PB, INDIA01.2010
Skills
- Accounting & Budgeting
- Excellent interpersonal and communication skills
- Information management
- Leadership & time management
- Poised under pressure
- Experienced in most restaurant positions
- Active listening
Languages
English Punjabi hindi
Elementary
Certificatesandawards
- Employee of the month (McDonald’s)
- Food & Safety
- First-Aid
Timeline
Client Advisor
Royal Bank of Canada, RBC
03.2024 - Current
SHIFT manager
McDonald’s
02.2019 - 10.2020
SCHEDULE MANAGER
NPS ENGINEERING
02.2016 - 08.2017
Crew Member
Lay Imperial Hotel
01.2012 - 06.2012
Hotel Managaement -
Bristol Business College
Diploma - COMPUTER Applications
Layallpur Khalsa college of women
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