Lakhwinder Kaur
Calgary,Canada
Summary
Proven leader with extensive experience at Tim Hortons, and A&W adept in enhancing team productivity and mentoring staff for career advancement. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
team-member
Tim Hortons Airport (SSP Canada)
Winnipeg
08.2024 - 01.2026
- Provided fast friendly customer service in a high-traffic airport environment while maintaining brand standards.
- Prepared food and beverages accurately, following food safety standards, hygiene, and quality guidelines.
- Work collaboratively with team members to manage peak-hour rushes and meet tight deadlines.
- Maintained cleanliness of workstations, dining areas, and equipment according to health regulations.
- Assisted with stocking, packaging, and inventory rotation to ensure smooth daily operations.
- Handled cash, card and digital payments efficiently with accuracy.
Supervisor
A&W Supervisor (Fuller Group Ltd)
Winnipeg, MB
09.2022 - 02.2025
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Customer Service Representative
Royal Paan
Winnipeg, MB
09.2020 - 06.2024
- Delivered friendly, efficient customer service in a fast-paced restaurant environment.
- Took customer orders in person and by phone, ensuring accuracy and timely service.
- Handled cash and electronic payments responsibly using POS systems.
- Addressed customer inquiries and concerns professionally to ensure customer satisfaction.
- Maintained cleanliness of service areas, dining space, and equipment in compliance with Canadian health regulations.
Key Holder
Shell-gas Station
Winnipeg, MB
09.2021 - 11.2022
- Opened and closed the store independently, ensuring security and compliance with company policies.
- Provided excellent customer service while handling fuel, retail, and convenience store transactions.
- Managed cash handling, POS operations, daily sales reports, and safe counts with accuracy.
- Supervised staff during shifts, assigned tasks, and supported smooth daily operations.
- Resolved customer concerns professionally to maintain a positive store experience.
- Monitored inventory, restocked shelves, and maintained proper product rotation.
- Ensured cleanliness, safety, and adherence to Canadian health and workplace regulations.
Education
Post-graduate diploma - International Business Management
MITT College
Winnipeg, MBHealth Care Aide Diploma -
Academy of Learning Career College
Winnipeg, MBBachelor of Business Administration -
Punjabi University Patiala
IndiaSkills
- Outstanding customer service
- Highly proficient in touch typing
- Training And Monitoring
- Processes And Procedures
- Schedule Development
- Priority Management
- Multitasking Ability
- Excellent Time Management Skills
- Punctual And Hardworking
- Team Motivation
- Quick Learner Abilities
Certification
- Health Care Aide Certificate
- Driver’s License
- Food handler certificate
- First Aid and CPR
- Smart Choice
- Security Guard License
Availability
full-time, anytime
References
available upon request
Languages
- English, Full-Professional
- Punjabi, Full-Professional
- Hindi, Full-Professional
Timeline
team-member
Tim Hortons Airport (SSP Canada)
08.2024 - 01.2026
Supervisor
A&W Supervisor (Fuller Group Ltd)
09.2022 - 02.2025
Key Holder
Shell-gas Station
09.2021 - 11.2022
Customer Service Representative
Royal Paan
09.2020 - 06.2024
Post-graduate diploma - International Business Management
MITT College
Health Care Aide Diploma -
Academy of Learning Career College
Bachelor of Business Administration -
Punjabi University Patiala