LAKHWINDER KAUR
CALGARY
Summary
Dynamic professional with extensive experience in customer service, adept at establishing and nurturing client relationships. Highly organized and calm under pressure, consistently demonstrating a proven track record in managing personal and commercial accounts while identifying client needs and delivering tailored solutions. Expertise in negotiation and strategic planning complements strong communication and interpersonal skills, ensuring superior customer service. Committed to excellence with a dependable nature that thrives in managing multiple priorities while maintaining a positive attitude and embracing additional responsibilities to achieve team objectives.
Overview
14
14
years of professional experience
Work History
Personal & Commercial Account Manager
Axis Insurance Managers Inc.
08.2024 - 10.2025
- Managing a book of business for personal and commercial accounts
- Preparing renewal applications, sending clients to complete, negotiating terms & conditions and binding instructions with underwriters
- Build strong client relationship interaction by focusing on active listening, clear and sincere communication through email and phone
- Preparing renewal applications, SOV, SOF and Replacement cost evaluator for renewals
- Issuing certificates and auto liability slips
- Obtaining Premium Finance quotes
- Maintaining expiration lists and abeyance's
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Commercial Account Manager
Hub International Insurance Brokers
08.2022 - 06.2023
- Managed multiple producers' books of business
- Mix of small size accounts handling
- Respond to customer requests, either directly or through the Producer, and submit information to appropriate insurance companies.
- Prepare submissions, applications, proposals, cover notes, customer correspondence, certificates, and invoices.
- Collaborated with underwriters to assess risk and determine appropriate coverage solutions.
Personal & Commercial Lines Broker
Clearcut/Insureline Brokers Inc
02.2017 - 08.2022
- Sales, service and profitable growth of personal lines/commercial and specialty lines products
- Actively focus on prospecting for all lines of business by identifying recommending additional products/services that benefit the client
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Strengthened client trust and retention, conducting personalized portfolio reviews and adjustments in response to market changes.
Personal Lines Insurance Advisor
Co-Operators
01.2013 - 02.2017
- Advice and recommend coverages and policies that best meet client needs
- Actively focus on prospecting for all lines of business by identifying recommending additional products/services that benefit the client
- Handle agency while Manager on maternity and short of staff
- Conducted comprehensive reviews of clients'' insurance needs, recommending appropriate coverage adjustments.
- Streamlined the policy renewal process for increased efficiency and better client retention.
Personal Lines Insurance Advisor
State Farm/Desjardin
01.2012 - 01.2013
- Contribute to build business and inspiring customer loyalty by offering the customers the right insurance protection to meet their needs
- Support programs to build multi- client relationships
- Respond to customer service calls and requests
- Led initiatives to educate clients about risk management strategies, fostering long-term relationships.
- Maintained accurate records for all client interactions, promoting effective communication within the team.
Education
Bachelor of Science - Science Education
GNDU
India01-1993
General Level 2 Insurance License -
Alberta Insurance Council
AB01-2012
Microsoft Office, Bookkeeping & Accounting Diploma -
Calgary
Calgary, AB01-2008
Skills
- CRM proficiency
- Time management abilities
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Customer satisfaction
- Organizational skills
- Adaptability and flexibility
- Self motivation
- Product knowledge
- Attention to detail
- Decision-making
- Relationship building
OTHER COURSES AND SEMINARS
- Microsoft Office Diploma
- Accounting Diploma
- Bookkeeping Diploma
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal & Commercial Account Manager
Axis Insurance Managers Inc.
08.2024 - 10.2025
Commercial Account Manager
Hub International Insurance Brokers
08.2022 - 06.2023
Personal & Commercial Lines Broker
Clearcut/Insureline Brokers Inc
02.2017 - 08.2022
Personal Lines Insurance Advisor
Co-Operators
01.2013 - 02.2017
Personal Lines Insurance Advisor
State Farm/Desjardin
01.2012 - 01.2013
Bachelor of Science - Science Education
GNDU
General Level 2 Insurance License -
Alberta Insurance Council
Microsoft Office, Bookkeeping & Accounting Diploma -
Calgary